Principal Technical Support Engineer - Exadata
Company: Oracle
Location: Raleigh
Posted on: May 28, 2023
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Job Description:
Job Description
As a member of the Support organization, your focus is to deliver
post-sales support and solutions to the Oracle customer base while
serving as an advocate for customer needs. This involves resolving
post-sales non-technical customer inquiries via phone and
electronic means, as well as, technical questions regarding the use
of and troubleshooting for our Electronic Support Services. A
primary point of contact for customers, you are responsible for
facilitating customer relationships with Support and providing
advice and assistance to internal Oracle employees on diverse
customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical
support to assure the highest level of customer satisfaction. A
primary focus is to create/utilize automated technology and
instrumentation to diagnose, document, and resolve/avoid customer
issues. You are expected to be an expert member of the technical
problem solving/problem avoidance team, routinely sought after to
address extremely complex, critical customer issues. Services may
be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing
direction and mentoring to others. Work is non-routine and very
complex, involving the application of advanced technical/business
skills in area of specialization. 7 years experience with Core
products or eight years experience with Applications products, BS
Computer Science/Management Information Systems/Science/
Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for
Applications) proven professional/ technical experience, i.e.,
demonstrating an understanding of Applications at a functional and
technical level (preferably Oracle).
Responsibilities
Ideal candidate will work Pacific Timezone hours!
As a member of the Support organization, your focus is to deliver
post-sales support and solutions to the Oracle customer base while
serving as an advocate for customer needs.
Job Description:
A successful candidate will have
Experience with Exadata Implementations
Oracle Exadata Cloud Services
In depth knowledge of ASM architecture
In depth knowledge of RAC architecture
Experience with clustering technologies from different vendors
Thorough understanding of the Oracle database features
Extensive hands on interaction with large Database management
systems
Good understanding of Support tools and Oracle diagnostics a
plus
Programming and troubleshooting knowledge in C , C+- Good knowledge
on Unix, Linux and/or Windows operating systems
Good hardware debugging skills
We offer strategic technical support to assure the highest level of
customer satisfaction and knowledge exchange. A primary focus is to
create/utilize automated technology and instrumentation to
diagnose, document, and resolve/avoid complex issues. We will be
expected to become an expert member of the technical problem
solving/problem avoidance team, routinely sought after to address
extremely complex, critical customer issues.
As a member of the Support organization, your focus is to deliver
post-sales support and solutions to the Oracle customer base while
serving as an advocate for customer needs. This involves resolving
post-sales non-technical customer inquiries via phone and
electronic means, as well as, technical questions regarding the use
of and troubleshooting for our Electronic Support Services. A
primary point of contact for customers, you are responsible for
facilitating customer relationships with Support and providing
advice and assistance to internal Oracle employees on diverse
customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical
support to assure the highest level of customer satisfaction. A
primary focus is to create/utilize automated technology and
instrumentation to diagnose, document, and resolve/avoid customer
issues. You are expected to be an expert member of the technical
problem solving/problem avoidance team, routinely sought after to
address extremely complex, critical customer issues. Services may
be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing
direction and mentoring to others. Work is non-routine and very
complex, involving the application of advanced technical/business
skills in area of specialization. 7 years experience with Core
products or eight years experience with Applications products, BS
Computer Science/Management Information Systems/Science/
Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for
Applications) proven professional/ technical experience, i.e.,
demonstrating an understanding of Applications at a functional and
technical level (preferably Oracle).
As a member of the Support organization, your focus is to deliver
post-sales support and solutions to the Oracle customer base while
serving as an advocate for customer needs. This involves resolving
post-sales non-technical customer inquiries via phone and
electronic means, as well as, technical questions regarding the use
of and troubleshooting for our Electronic Support Services. A
primary point of contact for customers, you are responsible for
facilitating customer relationships with Support and providing
advice and assistance to internal Oracle employees on diverse
customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical
support to assure the highest level of customer satisfaction. A
primary focus is to create/utilize automated technology and
instrumentation to diagnose, document, and resolve/avoid customer
issues. You are expected to be an expert member of the technical
problem solving/problem avoidance team, routinely sought after to
address extremely complex, critical customer issues. Services may
be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing
direction and mentoring to others. Work is non-routine and very
complex, involving the application of advanced technical/business
skills in area of specialization. 7 years experience with Core
products or eight years experience with Applications products, BS
Computer Science/Management Information Systems/Science/
Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for
Applications) proven professional/ technical experience, i.e.,
demonstrating an understanding of Applications at a functional and
technical level (preferably Oracle).
Disclaimer:
Certain US customer or client-facing roles may be required to
comply with applicable requirements, such as immunization and
occupational health mandates.
Range and benefit information provided in this posting are specific
to the stated location(s)
California Pay Range: from $38.17 to $76.39 per hour; from $79,400
to $158,900 per annum. May be eligible for equity.
Colorado Pay Range: from $32.45 to $68.75 per hour; from $67,500 to
$143,000 per annum. May be eligible for equity.
New York City Pay Range: from $34.23 to $72.60 per hour; from
$71,200 to $151,000 per annum. May be eligible for equity.
Washington Pay Range: from $40.29 to $72.60 per hour; from $83,800
to $151,000 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to
account for variations in knowledge, skills, experience and market
conditions, as well as reflect Oracle's differing products,
industries and lines of business.
Candidates are typically placed into the range based on the
preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the
following:
Medical, dental, and vision insurance, including expert medical
opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible
employees assigned to a salaried (non-overtime eligible) position.
Accrued Vacation is provided to all other employees eligible for
vacation benefits. For employees working at least 35 hours per
week, the vacation accrual rate is 13 days annually for the first
three years of employment and 18 days annually for subsequent years
of employment. Vacation accrual is prorated for employees working
between 20 and 34 hours per week. Employees working fewer than 20
hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire.
Refreshes each calendar year. Unused balance will carry over each
year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About Us
An Oracle career can span industries, roles, Countries and
cultures, giving you the opportunity to flourish in new roles and
innovate, while blending work life in. Oracle has thrived through
40+ years of change by innovating and operating with integrity
while delivering for the top companies in almost every
industry.
In order to nurture the talent that makes this happen, we are
committed to an inclusive culture that celebrates and values
diverse insights and perspectives, a workforce that inspires
thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits
designed on the principles of parity, consistency, and
affordability. The overall package includes certain core elements
such as Medical, Life Insurance, access to Retirement Planning, and
much more. We also encourage our employees to engage in the culture
of giving back to the communities where we live and do
business.
At Oracle, we believe that innovation starts with diversity and
inclusion and to create the future we need talent from various
backgrounds, perspectives, and abilities. We ensure that
individuals with disabilities are provided reasonable accommodation
to successfully participate in the job application, interview
process, and in potential roles. to perform crucial job
functions.
That's why we're committed to creating a workforce where all
individuals can do their best work. It's when everyone's voice is
heard and valued that we're inspired to go beyond what's been done
before.
Oracle is an Equal Employment Opportunity Employer ***** . All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
sexual orientation, gender identity, disability and protected
veterans' status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with
arrest and conviction records pursuant to applicable law.
*** Which includes being a United States Affirmative Action
Employer**
Keywords: Oracle, Raleigh , Principal Technical Support Engineer - Exadata, IT / Software / Systems , Raleigh, North Carolina
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