Technical Specialist - Junior - Norma

Company: V-Soft Consulting Group, Inc.
Location: Raleigh
Posted on: May 27, 2023

Job Description:

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Technical Specialist - Junior - Norma

Primary Location: Raleigh, North Carolina



V-Soft Consulting is currently hiring for a Technical Specialist - Junior - Norma for our premier client in Raleigh, North Carolina.



Knowledge, Skills and Abilities - Candidate serves as an advanced level resource with specialized knowledge and experience in service desk and account management.
Uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact and demonstrates expertise in conveying technical and functional concepts for data protection in Operations and Security.
Provides an understanding and knowledge of applications serving as a strong base for technical expertise in products and programs.
Performs advanced level professional work in account administration and analyzes information to create and/or modify accounts for new employees and/or existing employees.


Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
Responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.


System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
Responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.



WHAT YOU'LL DO:
Job Responsibilities: Responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT policies and standards.
function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others.
Functions as a niche technical subject matter expert (SME) in Active Directory with a high technological skill level.
Ability to troubleshoot data and application access issues and adjust Active Directory properties as needed.
Ability to capture incidents and resolve incidents within ServiceNow and issues identified by the business with the ability to document resolutions providing weekly status reports to Management.
Ability to work independently to analyze customer's needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions. Supports end user password resets.
Instructs users via phone and/or email on the basic functionality of desktop applications.
Follows detailed procedures while making recommendations for routine problem solutions.
Takes calls from end users verifying their identity, demographics and communicating effectively to understand their request. Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues.




Interested?

Qualified candidates should send their resumes to mafridee@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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Keywords: V-Soft Consulting Group, Inc., Raleigh , Technical Specialist - Junior - Norma, IT / Software / Systems , Raleigh, North Carolina