Technical Systems Analyst

Company: Royal Bank of Canada
Location: Raleigh
Posted on: May 27, 2023

Job Description:

Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Technical Systems Analyst
Job Description
Provide front line ticket submission and support for production service desk. Work with facilitating communication between vendors and other support personnel to resolve issues. Troubleshoot technical issues. Assist with identifying, understanding and planning for organizational and human impacts of planned systems, and ensure that new technical requirements are properly integrated with existing processes and skill sets. Update and document external client issues.
Communicates and builds rapport with team members, stakeholders, and interface groups using a variety of techniques and collaboration from initiation to close. Facilitates small to medium size group meetings for technical design, problem solving, and task implementation. Resolves minor conflicts/issues and escalates others as appropriate.
Assists with the creating and reviewing of technical design documents related to small projects/programs and understands how the design will be used in the code development process. Assists with coordinating design phases for small projects/programs, identifying, tracking and resolving technical issues. Participates in walkthrough reviews of technical specifications, programs, and unit test plans.
Assist with performing design, code, unit and assembly tests for functions of low to low-medium complexity. Works with BSA's to provide coordination and support of testing. Completes technical documentation and training material as needed.
Job Summary
Partners across IT and with assigned business line(s) to assess, research, and analyze business, technical and system needs in order to resolve business systems issues by recommending technology solutions that meet sponsor/stakeholder needs. Work on small to medium development or maintenance projects (multiple functions, single application at one time). Emphasis is split between front-line ticket support, collaborating with Business Systems Analysts, Project Leads and overall IT team to resolve issues and ensure solutions are viable and consistent. Plays a critical role in the facilitation of software/system development for the purpose of collecting data.
Address:
Raleigh, North Carolina, United States of America
City:
USA-NC-RALEIGH
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
Personal and Commercial Banking
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2022-03-31-07:00
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Keywords: Royal Bank of Canada, Raleigh , Technical Systems Analyst, IT / Software / Systems , Raleigh, North Carolina