Field Service Specialist
Company: Zoetis, Inc
Location: Raleigh
Posted on: March 19, 2023
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Job Description:
Role DescriptionPOSITION SUMMARY:The primary responsibility for
this position is to Manage the Hatchery Inovo Process for Zoetis.
This will be accomplished through execution of our Best-in-Class
Customer Service Programs. This position will perform preventive
maintenance on electrical/mechanical equipment in poultry
hatcheries. This position will also perform emergency repairs, at
the customer location, as needed. Position should be in the
Greensboro, North Carolina area.POSITION RESPONSIBILITIES:* Perform
scheduled Preventive Maintenance on all assigned Biodevices.*
Provide electrical/mechanical support and perform emergency repairs
as needed.* Understand and follow Electrical Schematics.* Required
Participation in Territory After Hours Support and Repairs.* Zoetis
Field Service Technician responsible for all communication with
assigned hatcheries.* Complete all relevant reporting forms and
procedures including scheduling visits, customer site contacts,
parts usage priorities, site cart management, certification
program, vehicle, and equipment maintenance within assigned time.*
Manage the Hatchery Inovo Process on behalf Zoetis Field Service
Technicians in an assigned territory of 3-5 hatcheries* Manage the
Zoetis Operator Training Program for 25+ people (customer
employees)* Facilitate the vaccine and sanitation preparation
program for all Zoetis Devices* Support and conduct the execution
of the Zoetis Process Evaluation Program* Principle for collecting
and reporting all important information within Zoetis FieldAware
System* Follow all safety/precautionary procedures.* Regular
communication with supervisor* Other Duties as AssignedEDUCATION
AND EXPERIENCE:* Associates degree in Electro/Mechanical Systems or
related curriculum and/or a bachelor's degree in poultry science or
related field from an accredited institution.* Experience may be
considered in lieu of educational requirement* Normally requires 1
- 5 years of related experience.TECHNICAL SKILLS:* Bilingual
(English/Spanish) preferred* Proven Mechanical Aptitude* Proficient
organizational skills* Self-motivator and self-starter* Strong
critical thinking problem solving, judgment, and initiative*
Effective communication skills are necessary to interact directly
with multiple levels of customer management* Basic computer skills
using Word / Excel / and OutlookPHYSICAL POSITION REQUIREMENTS:*
Majority of work is done in a hatchery where exposure to
potentially hazardous environment is possible.* Heat and Humidity
above average is common* Available for unsocial work hours due to
On-Call work beyond 40-hour work week
(weeknights/weekends/Holidays) to respond to customer emergency
calls (via telephone and face-to-face)* Lift more than 25 pounds*
Periodic Overnight Travel Required.Full timeRegularColleagueAny
unsolicited resumes sent to Zoetis from a third party, such as an
Agency recruiter, including unsolicited resumes sent to a Zoetis
mailing address, fax machine or email address, directly to Zoetis
employees, or to Zoetis resume database will be considered Zoetis
property. Zoetis will NOT pay a fee for any placement resulting
from the receipt of an unsolicited resume.Zoetis will consider any
candidate for whom an Agency has submitted an unsolicited resume to
have been referred by the Agency free of any charges or fees. This
includes any Agency that is an approved/engaged vendor but does not
have the appropriate approvals to be engaged on a search.Zoetis is
committed to equal opportunity in the terms and conditions of
employment for all employees and job applicants without regard to
race, color, religion, sex, sexual orientation, age, gender
identity or gender expression, national origin, disability or
veteran status or any other protected classification. Disabled
individuals are given an equal opportunity to use our online
application system. We offer reasonable accommodations as an
alternative if requested by an individual with a disability. Please
contact Zoetis Colleague Services at
zoetiscolleagueservices@zoetis.com to request an accommodation.
Zoetis also complies with all applicable national, state and local
laws governing nondiscrimination in employment as well as
employment eligibility verification requirements of the Immigration
and Nationality Act. All applicants must possess or obtain
authorization to work in the US for Zoetis. Zoetis retains sole and
exclusive discretion to pursue sponsorship for the acquisition or
maintenance of nonimmigrant status and employment eligibility,
considering factors such as availability of qualified US workers.
Individuals requiring sponsorship must disclose this fact. Please
note that Zoetis seeks information related to job applications from
candidates for jobs in the U.S. solely via the following: (1) our
company website at www.Zoetis.com/careers site, or (2) via email
to/from addresses using only the Zoetis domain of "@zoetis.com". In
addition, Zoetis does not use Google Hangout for any recruitment
related activities. Any solicitation or request for information
related to job applications with Zoetis via any other means and/or
utilizing email addresses with any other domain should be
disregarded. In addition, Zoetis will never ask candidates to make
any type of personal financial investment related to gaining
employment with Zoetis.
Keywords: Zoetis, Inc, Raleigh , Field Service Specialist, IT / Software / Systems , Raleigh, North Carolina
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