Technical Specialist - Expert

Company: ARK Solutions, Inc.
Location: Raleigh
Posted on: March 18, 2023

Job Description:

The Technical Specialist is a senior level resource working with the Enterprise Services Manager as the Technical & Functional Specialist for the Operations and Maintenance on the Intelligent Document Management System(IDMS) .

***This is a remote position. If the candidate is outside of NC, they will be expected to come onsite for onboarding the first day but will not be provided state issued equipment. Candidate will need to use their own laptop or vendor provided equipment for a remote PC setup.
**The candidate will be required to come onsite for meeting with vendors at their own expense.
**Manager has a strong preference for local candidates.

The Technical Specialist role will be to will lead the development of technical efforts by assisting the IT Manager with delivering new functionality and capabilities in IDMS and executing the Operational Level Agreement for IDMS operations and maintenance. The focus will be to address the Customers immediate business and assist with the delivery of technology solutions. This resource will assist the Enterprise Services Manager with:
-Coordinate all Operations and Maintenance activities.
-Coordinate the technical work efforts and ensure customer deliverables are met.
-Coordinate with the business to ensure requirements gathered by our team meets the business needs
-Assist with the delivery of software solutions for our business stakeholders utilizing the Software
Development Lifecycle methodology.
-Create and maintain system documentation that supports the designed application from initiation to
implementation
-Lead the testing and training of IDMS solutions by serving as the lead functional tester.

The Functional specialist position will also serve in a lead role in the application support teams testing and training for operations and maintenance initiatives. On the various work streams the Functional Specialist will focus on the NCDMV business areas as well as any other initiatives defined by the Enterprise Services Manager. The resource will be expected to provide :
Lead the requirements gathering discussions with the business and work with/ensure the Technical Analyst captures and write effective requirements from the business stakeholder.
Work with the technical analyst and provide direction on converting business requirements into technical specifications.
Work with the business stakeholders and get approval on all work request and business requirements.
Develop the scope of effort and the work breakdown from the business requirements.
Coordinate all Operations and Maintenance initiatives and assist the Enterprise Services Manager with the delivery of software solutions.
Will investigate problems and other requests for the application support team to determine appropriate actions to be taken to solve these problems.
Assist with the creation of site-specific help guides and training manuals.
Provide support to the InputAccel system team, in respect to the integration, installation and configuration of InputAccel software solution, all environments.
Lead and coordinate the testing and training for User Acceptance with business partners.
Assist the Enterprise Services Manager as needed.
Perform gap analysis of systems to ensure business processes are captured in business requirements
Track progression of timelines, budget, and risk to keep initiatives on schedule
Work cross-functionally with the business and technology teams to improve collaboration and innovative solutions
Create test materials required to satisfy business requirements including test strategy, test cases, defect reports and test summary
Assist with the creation of testing and training deliverables for the technical team.
Communicate and provide reports and statics on work progress
Create backlogs/issue logs for future work and hold prioritization meetings for business input.

Skills Matrix:



Skill - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - Required / Desired
Amount
of Experience







BS/BA degree in Computer Science, Information Technology, Computer Engineering; MS degree in Computer Science or equivalent or an MBA
Required
6
Years







IT experience in a distributed client/server or web services environment or equivalent experience in the IT Profession.
Required
20
Years







20 plus years of experience in Application development or application support or application testing or a combination of those experiences.
Required
20
Years







20 plus years of working with software development lifecycle methodologies.
Required
20
Years







Client/Server environment - applicant must have experience in working with Server and Client Operating Systems in various size organizations.
Required
15
Years







Service/Help desk experience for software support with the preference of ServiceNow experience or an equivalent software solution.
Required
10
Years







Ability to create and maintain required documentation. This includes documenting customer requirements, design flows and systems flows
Required
10
Years







Working knowledge of office applications (i.e., MS Excel, MS Word, MS Project, MS Visio, and PowerPoint)
Required
10
Years







Written and verbal communications are clear, concise and achieve intended objectives
Required
10
Years







Experience with writing test cases, executing those cases and leading technical training
Required
10
Years







Problem Diagnosis skills [i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation as required].
Required
10
Years







Ability to lead at all levels in an Application Development & Application Support team.
Required
10
Years

Keywords: ARK Solutions, Inc., Raleigh , Technical Specialist - Expert, IT / Software / Systems , Raleigh, North Carolina