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Technical Writer

Company: ICF
Location: Raleigh
Posted on: January 25, 2023

Job Description:

ICF seeks a Technical Writer to support agile teams for our Centers for Disease Control and Prevention (CDC) clients. The Technical Writer is responsible for supporting technical documentation needs across the program team including documenting business processes, creating system user guides, developing training artifacts, presentations, and communication materials. They will work closely with subject matter experts and team members to understand product and documentation requirements, produce high-quality content that is appropriate for its intended audience and maintain the documents using enterprise technology platforms.Work experience should highlight public health information systems or clinical health IT business acumen, management consulting, quality management and control. The consultant demonstrates a proven track record of successful requirements elicitation, change management and agile project experience focused on quality, risk mitigation and innovation management. Dedicated to excellence in customer service and proven track record of working with federal clients in a professional manner. The candidate should showcase project delivery experience supporting IT and public/clinical health programs and relevant experience in management consulting. Work experience should highlight a proven track record of success in supporting complex, large-scale technology initiatives. The candidate should have strong quantitative, analytical, communication and writing skills.This position is fully remote, based within the US.What youll be doing:

  • Showcase product functionality through presentations, guided user training and demonstrations, webinars
  • Support quality assurance / software testing, leading development team(s) and facilitating working sessions with clients
  • Perform product testing to assure that product changes meet business requirements, and work hand in hand with technical team members to resolve defects.
  • Strengthens team's reputation for operational excellence, quality delivery standards and high-performance customer delivery by accepting ownership for work products, while actively exploring opportunities to innovate
  • Support change management and communication including defining and executing change management strategies that drive optimal adoption and usage of technology initiatives
  • Support governance, risk, and compliance by establishing a foundation (roles, responsibilities, methodology, processes, meeting cadences, etc.) for optimizing risk/issue management and compliance to defined program guardrails.
  • Work effectively with clients using strong customer relationship skills, innovative thinking, and sensitivity to their mission.
  • Analyze situations, identify existing or potential problems and recommend solutions
  • Manage client expectations and balance product development with operations and maintenance
  • Conduct briefings, prepare talking points, status reports and presentations, respond to senior management, and perform other associated duties as required.
  • Explain complex content in simple terms.
  • Adhere to documentation standards.Basic Qualifications :
  • Bachelors degree
  • 3+ years of technical writing, project documentation, and coordination
  • 1+ years of experience in business process consulting, management consulting, change management, technology consulting and/or management
  • 1+ years of experience and comfort supporting agile projects (e.g., Scrum, Kanban)
  • 1+ year of experience leading JAD sessions and documenting the "as-is" and "to-be" requirements to translate into epics, features, and user stories with acceptance criteria
  • 1+ year of experience showcasing product functionality through presentations, guided user training and demonstrations, webinars
  • 1+ years of experience leading development team(s) and facilitating working sessions with clients
  • 1+ years of experience in product testing, quality assurance and software testing
  • 1+ year of experience in change management and communication
  • Ability and willingness to go through CDC background checkPreferred Qualifications :
  • Bachelors degree in a related field (e.g., computer information systems, communications, public health, business administration)
  • Working knowledge of scaled agile methodologies (e.g., SAFe); specialized knowledge of Software Development Life Cycle (SDLC) frameworks used to manage risks and issues unique to complex technology projects
  • Understanding of public health and/or federal healthcare is strongly preferred
  • Ability to support a large, diversified program management team
  • Ability to manage client expectations and balance product development with operations and maintenance
  • Working knowledge of business intelligence, analytics, and cloud systems
  • Strong analytical, critical thinking and decision-making capabilities.
  • Excellent verbal, interpersonal and written communication skills
  • Sound business ethics, including the protection of proprietary and confidential information
  • Ability to lead, work independently and collaboratively with a team; energetic, assertive, organized, and detail oriented.
  • Experience with the HHS Enterprise Performance Life Cycle (EPLC) framework
  • Advanced skills with Microsoft Word, especially with styles and formatting
  • Demonstrated experience in analysis of alternatives, technical product selection, systems theory, design thinking, technical design, and practical implementation of technological solutionsWorking at ICFWorking at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf) . Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is $50,081.00 - $85,138.00Nationwide Remote Office (US99)Need help? We're here:ICFCareerCenter@icf.comAbout ICFICF (NASDAQ:ICFI) is a global consulting and technology services company with approximately 8,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Keywords: ICF, Raleigh , Technical Writer, IT / Software / Systems , Raleigh, North Carolina

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