Sales Solution Architect - Technology Vertical
Company: Concentrix
Location: Raleigh
Posted on: May 17, 2022
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Job Description:
Job Title:Sales Solution Architect - Technology VerticalJob
DescriptionConcentrix is a Global Leader in Contact Centers,
Analytics and Customer Interactive Technology with world class
Digital Solutions which include Virtual Assistant, AI, RPA, and CRM
solutions. We are a Customer Experience Solutions Company because
to us the Experience is Everything.Our Front and Back Office CRM
and Industry Vertical BPO solutions allow clients to gain
transformational benefits and excellence by accessing our process,
analytics, and technology expertise, as well as our established
global delivery network, that provide innovation, scale, and
leverage that cannot be obtained within their own organization.If
you are an experienced Sales Solution Architect, please read on!Our
Team enjoys the ability to work anywhere in the US with the
exception of Colorado. We enjoy a compelling and rewarding work
environment.Concentrix is a Global Leader in Contact Centers,
Analytics and Customer Interactive Technology with world class
Digital Solutions which include Virtual Assistant, AI, RPA, and CRM
solutions. We are a Customer Experience Solutions Company because
to us the Experience is Everything.Our Front and Back Office CRM
and Industry Vertical BPO solutions allow clients to gain
transformational benefits and excellence by accessing our process,
analytics, and technology expertise, as well as our established
global delivery network, that provide innovation, scale, and
leverage that cannot be obtained within their own organization.If
you are an experienced Sales Solution Architect, please read on!Our
Team enjoys the ability to work anywhere in the US with the
exception of Colorado. We enjoy a compelling and rewarding work
environment.**Essential Functions and Responsibilities:**+ Design
of Customer Relationship Management Solutions, usually focused
around a either a Contact Center / Front Office, and/or associated
back office/ processing center+ Knowledge of market insights/trends
and competitive landscape, specifically around the technology
applied in the business i.e. Process Automation / Analytics /
Omni-Channel, etc.+ Develop solutions within a complex operational
environment+ Manage Business transformation with demonstrable
improvements in process+ Employs knowledge of the various
commercial/pricing models used in selling BPO solutions to clients,
including gainshare and transformation models+ Build complex Excel
models to demonstrate business cases, etc.+ Collaborates with all
levels of an organization, including senior executives in sales,
products and operations, across multiple companies required, and in
several countries+ Identifies the best-fit blend of analytics,
technology, and operations talent to bring the solutions value to
the client and to the company+ Quantifies the value of the solution
to the client+ Develops transformation business cases and creative
commercial models that allow stakeholders to achieve their
innovation, service, and financial goals+ Serves as an internal
subject matter expert (SME), and when needed, client facing
external SME, on key topics in the BPO space, including traditional
offerings, analytics, and technology offerings, as well as trends
in the BPO / Customer care industry+ Leads the preparation and
participating in, either remoting or directly on-site, a variety of
client facing activities, such as presentations, site visits, due
diligence sessions, etc.+ Contributes to the continuous improvement
efforts on the Solutions team+ Leads Client Sessions**Candidate
Profile:**+ Ideally 5 years or more experience in an advanced
contact center / Professional Business Services Solutions Provider
, Customer care analytics and/or technology practitioner role,
solutions, consulting, or equivalent.+ Bachelors Degree in Related
field preferred+ Excellent written and verbal communications
skills+ Strong Business Acumen+ Strong Solution Sales Acumen+
Engaging Executive Presentation Skills+ Client Facing Experience+
Project Management Expertise**Disclaimer**The above statements are
intended to describe the general nature and level of work being
performed by people assigned to this job. They are not intended to
be an exhaustive list of all responsibilities, duties, and skills
required of personnel working within this job title.This is a
full-time direct hire position.No sponsorship is available at this
time.No third-party firms.**C** o **ncentrix is an equal
opportunity employer and an E-verify participant. Concentrix
considers qualified applicants without regard to race, color,
religion, sex, national origin, age, sexual orientation, gender
identity or expression, veteran status, disability status or any
other legally protected
characteristic.****\#LI-Remote****\#NACNX**Location:USA, TX,
Work-at-HomeLanguage Requirements:Time Type:Full
time2022-05-30-07:00
Keywords: Concentrix, Raleigh , Sales Solution Architect - Technology Vertical, IT / Software / Systems , Raleigh, North Carolina
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