Information Technology Consultant, IgniteTech (Remote) - $100,000/year USD
Company: Crossover for Work
Location: Raleigh
Posted on: May 15, 2022
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Job Description:
Crossover is the world's 1 source of full-time remote jobs. Our
clients offer top-tier pay for top-tier talent. We're recruiting
this role for our client, IgniteTech. Have you got what it takes?
Are you excited to master new products and solve challenging
customer problems? Are you a seasoned support engineer with a
development background? Are you a US national currently based in
the US? Our Support and Services team operates quickly with a heavy
focus on coaching and personal development. The priority for us is
high-quality work, and the drive for continuous improvement in our
teams makes us a unique opportunity. At IgniteTech, we are
reinventing the enterprise software industry. Our ---Netflix for
Enterprise Software--- model is changing the game for how
enterprises buy software, and a key element of our growth strategy
is to drive great customer experiences across our broad and growing
library of solutions. What You Will Be Doing Mapping requirements
and delivering customer requests. Using voice and written
communications to ask insightful questions that get to the root
cause of the customer---s problem. Generating solutions using your
deep product knowledge and our rich knowledge bases. Sharpening
your technical prowess by deep diving into source code, databases,
logs and traces to get to the root cause of any issue. What You
Won---t Be Doing Stagnating on the same technology. You will be
continuously expanding your knowledge and experience with new
products. Spending your day answering calls or providing
basic/trivial troubleshooting. Information Technology Consultant
Key Responsibilities Take ownership of customer requests and
support incidents and use all available resources and knowledge to
resolve them. Consistently improve the quality of your work by
internalizing the feedback and coaching you receive from regular
reviews of your completed tickets. Learning new products quickly
and effectively. When given access to user and developer
documentation, knowledge base articles, source code and
infrastructure, you must be able to develop a layered understanding
of how the product works end-to-end. Basic Requirements Applicant
must be a US citizen currently based in the US Experience coding in
C# and SQL Experience working with Oracle DB About IgniteTech If
you want to work hard at a company where you can grow and be a part
of a dynamic team, join IgniteTech Through our portfolio of leading
enterprise software solutions, we ignite business performance for
thousands of customers globally. We---re doing it in an entirely
remote workplace that is focused on building teams of top talent
and operating in a model that provides challenging opportunities
and personal flexibility. A career with IgniteTech is challenging
and fast-paced. We are always looking for energetic and
enthusiastic employees to join our world-class team. We offer
opportunities for personal contribution and promote career
development. IgniteTech is an Affirmative Action, Equal Opportunity
Employer that values the strength that diversity brings to the
workplace. There is so much to cover for this exciting role, and
space here is limited. Hit the Apply button if you found this
interesting and want to learn more. We look forward to meeting you
Working with Crossover This is a full-time (40 hours per week),
long-term position. The position is immediately available and
requires entering into an independent contractor agreement with
Crossover. The compensation level for this role is $50 USD/hour,
which equates to $100,000 USD/year assuming 40 hours per week and
50 weeks per year. The payment period is weekly. Consult
www.crossover.com/help-and-faqs for more details on this topic.
What to expect next: You will receive an email with a link to start
your self-paced, online job application. Our hiring platform will
guide you through a series of online ---screening--- assessments to
check for basic job fit, job-related skills, and finally a few
real-world job-specific assignments. Important If you do not
receive an email from us: First, emails may take up to 15 minutes
to send, refresh and check again. Second, check your spam and junk
folders for an email from Crossover.com, mark as ---Not Spam---
since you will receive other emails as well. Third, we will send to
whatever email account you indicated on the Apply form - by
default, that is the email address you use as your LinkedIn
username and it might be different than the one you have already
checked. If all else fails, just reset your password by visiting
https://www.crossover.com/auth/reset-password if you already
applied using LinkedIn EasyApply. Crossover Job Code:
LJ-4712-US-Clevelan-InformationTec.004
Keywords: Crossover for Work, Raleigh , Information Technology Consultant, IgniteTech (Remote) - $100,000/year USD, IT / Software / Systems , Raleigh, North Carolina
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