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Technical Support Specialist

Company: Tekniforce
Location: Raleigh
Posted on: February 24, 2021

Job Description:

We are looking for a Sr. IT Technical Support specialist. This is a contract to hire position in Cary, North Carolina with our client. As a Sr. IT Technical Support Specialist you will be responsible for level 2 user system support.Responsibilities as a Sr. IT Technical Support specialist:

  • Applies understanding of company's general business functions and systems to determine impact of system changes to the business and vice versa
  • Communicates with system users in business terms
  • Ensures that work complies with COMPANY's Standard Operating Procedures (SOPs), systems development life cycle methodology, policies, standards and procedures
  • Installs and maintains PC hardware and software to ensure use of standard configurations among locations
  • Develops and maintains knowledge base information. Provides solutions for reported problems
  • Researches, analyzes and implements patches and upgrades to fix operating system problems or vulnerabilities
  • Creates, abolishes, and updates user operating system and e-mail accountsSkills required for Sr. IT Technical Support specialist:
    • 8+ year experience with computer deployment and troubleshooting (PC and Mac hardware / software)
    • 3+ year experience supporting Windows 7 and Window 10
    • 3+ year experience with wired and wireless networking support / troubleshooting (including DNS and DHCP).
    • 3+ year experience supporting MS Office
    • Passion for working with and helping others
    • Excellent demonstrated organizational and time management skills.
    • Excellent demonstrated written and conversational skills
    • Any experience working in a regulated environment a plus
    • Ability to document and follow a process
    • Ability to do on call support

Keywords: Tekniforce, Raleigh , Technical Support Specialist, IT / Software / Systems , Raleigh, North Carolina

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