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Technical Product Manager

Company: Pendo
Location: Raleigh
Posted on: February 22, 2021

Job Description:

Product Managers at Pendo build products for Product Managers. If you're a data-driven PM looking to join a company and a team that makes your day-to-day and that of other Product people more enjoyable and successful come join our team. We work every day to help customers create products users love. We're currently in search of a Sr. Product Manager who utilizes design thinking and wants to be laser-focused on bringing our customers the best experience in Pendo. As a core member of Pendo's Product Team, you will be responsible for widening the footprint of the Pendo platform by helping build out a Pendo product that will be used by product teams in a huge variety of companies. We're looking for a Sr. Product Manager who is not only passionate about building and shipping great products but is driven by simple, elegant design. As well as someone who possesses the skills to collaborate with engineers to come up with and drive forward solutions that wow our customers, in turn allowing them to make better data-driven decisions for their products. Our PMs work closely with all departments across Pendo and senior management, in addition to participating in regular discussions with customers to launch products and features that move the needle. Responsibilities (what you'll do):

  • Define and deliver a product strategy and roadmap
  • Work cross functionally between Product, Design, Engineering, QA and Product Operations teams to facilitate and own new product development.
  • Deeply understand our customers workflows and jobs-to-be-done to inform new opportunities to improve their experience
  • Work with engineering teams to deliver a scalable architecture that not just meets current needs, but considers future growth scenarios
  • Use agile principles to write user stories, plan and drive the software development of features.
  • Manage and communicate dependencies with other teams.
  • Define clear outcomes that measure customer satisfaction and business impact with the ability to analyze them and utilize them in decision making processes
  • Prioritize between new features, architectural improvements, and operational excellence Qualifications (what you have):
    • Bachelor's or master's degree in Engineering or MBA, or equivalent in experience
    • 2+ years of product management experience, with preferred experience building B2B SaaS solutions
    • Ability to synthesize complex internal needs across the company while considering both customer value and future growth
    • Experience using Agile/Scrum/Sprint methodology including sprint planning and execution, as well as a strong understanding of software development management methods
    • Strong analytical skills to make data-driven decisions with ability to query data from various systems to solve problems and experience in one or more data analysis tools--
    • Experience with testing, automation technologies and build aspects of software development
    • Entrepreneurial instincts with clear bias for informed action and track record of leading new initiatives with limited resources and support Pink, Perks, and Such: Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will--gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future.--Our culture is passionate, dynamic, and fun.
      • Company Equity
      • Pendo covers 100% of monthly premium for the HDHP (High Deductible) Medical plan for all employees and their families
      • Pendo covers 100% of monthly premium for dental and vision coverage for all employees and their families
      • Free weekly lunches and fully stocked kitchen with drinks, goodies and balanced snacks
      • Frequent company and team-building events
      • Free parking or monthly stipend for other modes of transportation (biking, walking, do you skate?)
      • Lots of company swag...hope you like pink! We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Pendo is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. Will you now or in the future require sponsorship for employment visa status (H-1B visa status)? --*
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        U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Pendo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
        • Autism
        • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
        • Blind or low vision
        • Cancer
        • Cardiovascular or heart disease
        • Celiac disease
        • Cerebral palsy
        • Deaf or hard of hearing
        • Depression or anxiety
        • Diabetes
        • Epilepsy
        • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
        • Intellectual disability
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
        • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Pendo, Raleigh , Technical Product Manager, IT / Software / Systems , Raleigh, North Carolina

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