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IT Systems Administrator

Company: FM:Systems
Location: Raleigh
Posted on: February 22, 2021

Job Description:

FM:Systems, a leading provider of Integrated Workplace Management Systems (IWMS) and the top performer in space management and workplace services software, is seeking an IT Systems Administrator to own responsibility for the corporate IT systems of a global, 200 plus employee company.

At FM:Systems, we have 3 guiding values around what we believe and how we behave: Do the right thing, act with urgency and cultivate a culture of excellence & accountability. We aim to offer our clients an exceptional experience with every interaction, foster innovation and invest in our people. This role is based out of our Raleigh, NC office. If this sounds like a company you would like to work for, apply today!

In this role you will have the opportunity to:

  • Resolve technical support issues related to internal desktop issues.
  • Provision (Install, configure, and support) workstations including imaging laptops, desktops, tablets, and network printers following build processes.
  • Managing workstations enterprise wide using remote workstation management tools
  • Provide support on corporate end user applications including AD, O365, Intune, MS Teams, remote access systems, telephone systems, etc.
  • Coordinate activities with vendors and outside consultants to provide support for systems and applications.
  • Create and maintain documentation of all systems, applications, security, and network configurations
  • Maintains corporate environment by identifying system requirements, installing upgrades, and monitoring system performance.
  • Establishes corporate system specifications by analyzing access, information and security requirements and designing system infrastructure.
  • Manages Corporate environment by planning and executing the selection, installation, and configuration, testing of server hardware, software, and operating and system management systems and defining system and operational policies and procedures.
  • Maintains corporate systems performance by performing system monitoring and analysis and performance tuning; troubleshooting system hardware, software, and operating and system management systems; designing and running system load/stress testing and escalating application problems to vendor.
  • Secures systems by managing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing backups' maintaining documentation.
  • Upgrades corporate systems by conferring with vendors and services and developing, testing, evaluating, and installing enhancements and new software.
  • Meets financial requirements by submitting information for budgets and monitoring expenses.
  • Updates knowledgebase by tracking emerging technologies, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
  • Accomplishes organizational goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
    The successful candidate for this role will have the following skills and experience:

    • Preferred 5 years' experience in working with Helpdesk/Desktop Support environment
    • Strong problem solving/troubleshooting skills
    • General scripting skills - PowerShell
    • Data center migrations
    • Strong communication and interpersonal skills with a focus on customer service
    • Experience with AD, AD policies, o365 and user administration
    • Experience troubleshooting end-user connectivity issues (LAN/WAN and wireless technologies
    • Solid background in Windows and MAC OS X systems support and provisioning
    • Telecommunications and Internet Technologies
    • Experience with deployment and management of Antivirus products, backup systems required and asset management, service desk systems
    • Quick learner; adaptable to a variety of situations and personalities
    • Dependability, Verbal Communication, and Ability to Handle Pressure and Learn on the Fly
    • Must be able to lift 40 lbs.

      Education, Experience, and Licensing Requirements:

      • Bachelor's degree in computer science, mathematics, engineering, or 5 years direct experience
      • Experience with ticketing systems like TeamSupport, Jira and Salesforce
      • Experience in multiple OS platforms with strong emphasis on Microsoft, AWS, Linux (CentOS, Red Hat)
      • Experience with OS-level scripting environment such as PowerShell.
      • In-depth knowledge of the TCP / IP protocol suite, security architecture, securing and hardening Operating Systems, Networks, Databases and Applications.
      • Knowledge of the Incident Response life cycle
      • Thorough understanding of the threat and attack landscape, attack vectors, vulnerabilities and how they are leveraged by malicious actors.
      • Security certifications, Microsoft, and AWS certifications desired.
        FM:Systems is an equal opportunity employer. It is our policy to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex or sexual orientation, gender identity or expression, marital status, national origin or ancestry, citizenship, ethnicity, gender, age, disability, present, current or prospective military/uniformed service, genetic information, or other characteristics protected by applicable federal, state or local law. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful.

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Keywords: FM:Systems, Raleigh , IT Systems Administrator, IT / Software / Systems , Raleigh, North Carolina

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