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Senior Software Engineer, Analytics

Company: Genesys
Location: Raleigh
Posted on: October 19, 2020

Job Description:

The Genesys Cloud Analytics platform is the foundation on which decisions are made that directly impact our customer's experience as well as their customers' experiences. We are a data-driven company, handling tens of millions of events per day to answer questions for both our customers and the business. From new features to enable other development teams, to measuring performance across our customer-base, to offering insights directly to our end-users, we use our terabytes of data to move customer experience forward.

In this role, you'll partner with a distributed team to build and support a variety of analytical big data products. We are a team whose focus is to operationalize big data products and curate high-value datasets for the wider organization as well as to build tools and services to expand the scope of and improve the reliability of the data platform as our usage continues to grow on a daily basis.

What you'll be doing in this role:



  • Develop and deploy highly-available, fault-tolerant software that will help drive improvements towards the features, reliability, performance, and efficiency of the Genesys Cloud Analytics platform.
  • Actively review code, mentor, and provide peer feedback.
  • Collaborate with engineering teams to identify and resolve pain points as well as evangelize best practices.
  • Partner with various teams to transform concepts into requirements and requirements into services and tools.
  • Engineer efficient, adaptable and scalable architecture for all stages of data lifecycle (ingest, streaming, structured and unstructured storage, search, aggregation) in support of a variety of data applications.
  • Build abstractions and re-usable developer tooling to allow other engineers to quickly build streaming/batch self-service pipelines.
  • Build, deploy, maintain, and automate large global deployments in AWS.
  • Troubleshoot production issues and come up with solutions as required.


    What you need to be successful in this role:


    • You are an experienced Java developer and maybe you've used Python or similar languages as well but Java is our primary code base.
    • You have experience in web-scale data and large-scale distributed systems, ideally on cloud infrastructure.
    • You have a product mindset. You are energized by building things that will be heavily used.
    • You have built scalable software using big data technologies (Experience with at least one of these: Hadoop, Spark, Hive, Presto, Flink, Samza, Storm, Elasticsearch, Druid, Cassandra).
    • You have experience building data pipelines (real-time or batch) on large complex datasets.
    • A plus would be understanding messaging/queueing/stream processing systems.
    • You design not just with a mind for solving a problem, but also with maintainability, testability, monitorability, and automation as top concerns.


      Technologies we embrace:


      • Right tool for the right job over we-always-did-it-this-way.
      • Packer and ansible for immutable machine images.
      • AWS for cloud infrastructure.
      • Infrastructure (and everything, really) as code.
      • Automation for everything. CI/CD, testing, scaling, healing, etc.
      • Flink and Kafka for stream processing.
      • Hadoop, Hive, and Spark for batch.
      • Airflow for orchestration.
      • Druid, Dynamo, Elasticsearch, Presto, and S3 for query and storage.


        About Genesys

        Every year, Genesys-- delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the---world's leading public cloud contact center platform,---designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

        Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1




Keywords: Genesys, Raleigh , Senior Software Engineer, Analytics, IT / Software / Systems , Raleigh, North Carolina

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