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Linux Administrator

Company: TierPoint, LLC
Location: Raleigh
Posted on: October 17, 2020

Job Description:

The Linux Administrator will be part of a UNIX/LINUX team in the 24x7 operational support of TierPoint managed services customers. The successful candidate will demonstrate an understanding of the Linux operating system and be able to manage Linux systems in an enterprise environment. The candidate must also have outstanding customer service skills, and the ability to translate technical issues into common language. This position will be primally third shift working from 9PM to 5AM, Sunday through Thursday. The Linux administrator reports to the Manager Unix OS and Automation.

  • Provides quality internal and external customer service surrounding the Company values.
  • Manage the flow of incoming customer requests to maintain Customer Request Fulfillment process expectations
  • Communicate expectations, assignments and responsibilities clearly and professionally.
  • Participate in an on-call escalation support rotation to ensure 24x7x365 coverage for critical infrastructure and customer systems.
  • Plan, install, and provide daily operational support for managed customer Unix/Linux environments
  • Ensure timely resolution of high severity incidents, including communications, reporting, and tracking of follow-ups.
  • Follows technical documentation for customer environments, processes, standards, and support procedures.
  • Collaborate closely with other operations teams and architecture to efficiently resolve service incidents; ensuring service availability levels are met.
  • Desire to improve upon existing systems and automate processes, including writing and maintaining documentation
  • Other duties as assigned.
    • Technical training in Information technology, engineering, computer science or equivalent experience.
    • Excellent customer facing communication skills (both written and verbal)
    • 0 - 2 years' experience of managing enterprise Linux / UNIX environments
    • Ability to trouble shoot and resolve basic issues associated with the operating system
    • Experience with Red Hat Enterprise Linux (RHEL) 6 & 7
    • Experience with CentOS 6 & 7
    • Experience using yum and Linux OS patching
    • Experience working with VMware technologies
    • Ability to read/understand Linux / UNIX scripts
    • Basic understanding of OS side networking and networking concepts in general
    • Adequate professional experience and knowledge to perform Job Responsibilities
    • Excellent verbal, written, and interpersonal skills
    • Self-starter with a willingness to learn
    • Ability to communicate in non-technical terms to non-technical people
    • Ability to prioritize and organize effectively
    • Ability to work on multiple projects simultaneously
    • Ability to work both independently and with others
    • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
    • Proficiency in using MS Office Suite and Windows-based computer applications Preferred Experience
      • Previous service provider experience, strongly preferred. Working Conditions
        • Office environment

Keywords: TierPoint, LLC, Raleigh , Linux Administrator, IT / Software / Systems , Raleigh, North Carolina

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