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Technical Support Specialist

Company: Ascend Software
Location: Raleigh
Posted on: January 17, 2020

Job Description:

We are Ascend Software and we are looking for exceptional people that crave the challenge of problem solving to join our Technical Support team. We care about what you can do more than your academic pedigree. We look for people that go deep. This absolutely is not a call center wiki-lookup pray for the day to end kind of job. We are looking for top-notch deductive and inductive reasoners. Strategic workers. Self-motivated auto-didactic abstract thinkers. Most importantly, we're looking for people of exceptional character. - Skills Excellent verbal and written communication skills Strong C# or other .NET language Strong JavaScript (jQuery a plus, but not required) Solid SQL (experience with SQL Server) Legacy VB, COM skills a plus XML, AJAX, REST, JSON Fullstack developement Big plus to have a working knowledge of integration points within financial & HCM solutions such as Workday, Microsoft Dynamics, INFOR/Lawson, and ORACLE Entrepreneurial spirit, willing to own and see tasks through to completion Patient, heart of a teacher High personal integrity Fearless giant killer Responsibilities Applicants will be involved in, but not limited to, the following areas: Work with customers to resolve technical issues. Solving complex anomalies through root cause analysis and elegant software development. Coding, Troubleshooting, and deployment of applications. Technical support of deployed applications in a production and test environment. Coordinate with project manager to ensure assigned tasks are maintained according to schedule. Written documentation to maintain historical work performed. Teach customers and co-workers various technologies including: internal Ascend systems, problem solving techniques, Ascend product usage, and various technologies for which the individual has thorough knowledge. We offer a positive, results oriented work environment where creativity, ingenuity, hard work, and timely results are recognized and rewarded. If you are a developer who has a passion for problem solving and wants to work in a place where you can make a difference, then we invite you to submit your resume for consideration.

Keywords: Ascend Software, Raleigh , Technical Support Specialist, IT / Software / Systems , Raleigh, North Carolina

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