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West Coast - Payroll Operations Manager

Company: Randstad
Location: Raleigh
Posted on: May 26, 2023

Job Description:

Randstad is a global leader in HR services, and we know how important a job is in a person's life. Our ultimate goal is to touch the work lives of 500 million people around the world by 2030.
The Operations Manager plays a crucial role in ensuring we deliver the sales effort through outstanding customer service.
What you get to do:

  • Manage payroll tasks and personnel in US and Offshore

  • Handle routine to complex inquiries or issues from stakeholders, as needed

  • Communicate organizational changes to the team effectively

  • Primary escalation point for all talent payroll issues

  • Accomplish results through non-exempt specialist associates

  • Manage and mentor Operations associates responsible for providing additional administrative and sales support

  • Hire, train, develop and supervise the Operations staff

  • Recruit, screen, test, interview, complete reference checks, and provides orientation to prospective temporary employees

  • Responsible for hiring/firing decisions, performance evaluations and counseling of temporary department employees

  • Manage people and the processes associated with the vertical responsibilities listed below

    Vertical responsibilities:

    • Serve as talent's dedicated contact for all payroll or timekeeping questions and issues

    • Confirm that RBE Payroll receives and enters approved time for all talent that worked the previous week, by Tuesday close of business (COB) each week

    • Update producers (local branch) on the status of time collection regularly (daily); make them aware when talent is missing time or if their talent's time missed the Tuesday COB cutoff

    • Ensure talent gets time entered and approved so that they receive a paycheck and so that billing can be processed, even if after Tuesday COB cutoff

    • Ensure talent time compliance with local, state and federal requirements

    • Maintain and update: weekly payroll Google doc for each branch (daily), Client Specific Requirements, logins for VMS sites and drug/background vendors

    • Run and review time entry audit report, payroll register, invoice register, third-party vendor payment reports and spread reports to ensure accuracy

    • Research and resolve any issues discovered

    • Research and respond promptly to inquiries from centralized payroll department

    • Serve as a liaison between RTG Enablement and RBE teams

    • Communicate updates to talent when needed

      What you need to bring:

      • 1+ years of leadership experience managing 4+ direct reports strongly preferred

      • Bachelor's degree preferred

      • 3-5 years related professional experience, preferably in a staffing operations environment

      • Ability to work Monday-Friday, West Coast hours

      • Be available for escalations through 5pm Pacific Time; strongly prefer individuals residing in Pacific or Mountain Time

      • Demonstrate excellent interpersonal, organizational skills and verbal & written communication skills

      • Ability to prioritize and multi-task in a fast-paced, changing environment

      • Ability to set goals and meet deadlines, exhibiting strong time management skills

      • Ability to develop and maintain relationships with key business partners by building personal credibility and trust

      • Ability to adapt to change with a firm commitment to process improvement

      • Maintain courteous, professional and effective working relationships with employees at all levels of the organization

      • Proficient in handling difficult situations and human relations issues with professionalism and respect

      • Demonstrate problem-solving skills

      • Ability to maintain the confidentiality of documents

      • Advanced PC skills with Google Workspace (Docs, Calendar, Shared Drive)

      • Intermediate skills with Google Sheets or Excel (pivot tables, formulas, vlookup)

      • Commitment and adherence to Randstad's Core Values

      • Exhibit professional and considerate demeanor and quality listening skills

        What's in it for you:

        • Largest global staffing leader

        • Competitive salary + bonus

        • Excellent benefits package - medical, dental, vision

        • Generous PTO policy earned from day one

        • Education and professional development

        • Rapid career growth

        • Retirement savings and security

        • Employee stock purchase plan

        • Paid parental leave

        • Short and long term disability

        • Employee assistance program and health advocacy

        • Health and dependent care flexible spending account

        • Metlife auto and home insurance

        • Metlife legal plan

        • Referral reward program

        • Exclusive discounts and programs with dozens of nationwide vendors and retailers

          For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
          At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards (https://www.randstadusa.com/about/diversity/) . Ranked as a 2022 DiversityInc Top 50 company, a Human Rights Campaign 2022 Best Places to Work for LGBTQ+ Equality, a Military Friendly company for Veterans, Military Spouses & Suppliers, and a 2022 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!
          Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
          At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com .
          The base salary range for this position is $67,735 - $96,400.
          At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.
          Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate's total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.
          In addition, Randstad offers rich learning & development opportunities, a 401(k) plan, a stock purchase plan, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on overall wellbeing with our award-winning wellness program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays), and offers discounts on everything from cell phone plans to car purchases.

Keywords: Randstad, Raleigh , West Coast - Payroll Operations Manager, Human Resources , Raleigh, North Carolina

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