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Team Lead/Trainer

Company: CXperts
Location: Raleigh
Posted on: November 22, 2021

Job Description:

This role is oriented to manage the Medley contact center operations. As a dual role, the Team Lead will also have the trainer responsibility. The description of the responsibilities and requirements is listed below:Responsibilities: --- Support operations in talent acquisition--- Handle daily operations--- Motivate teams and coaching them through scheduled 1:1 and ongoing coaching sessions--- Evaluate performance of the operations and of the agents--- Develop a schedule to assess training needs--- Conduct employee surveys and interviews--- Communicate training needs and online resources--- Create training strategies, initiatives, and materials--- Test and review created materials--- Maintain a database of all training materials--- Instruct employee training and onboarding plan--- Manage change control through training (client process changes)Requirements: --- Bachelor's degree or proved experience in Contact Center management--- Certification from talent and training associations a plus--- Two years' previous experience as a Team Lead, corporate training specialist, or relatedposition--- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)--- Strict adherence to company philosophy/mission statement/sales goals--- Good interpersonal skills and communication with all levels of management--- Organized and able to create multiple timelines and schedules--- Able to multitask, prioritize, and manage time efficiently--- Excellent leadership, team building, and management skills--- Encouraging to team and staff; able to mentor and lead--- Excellent verbal and written communication skills--- Able to analyze problems and strategize for better solutions*** Please apply online using this link https://chats.landbot.io/v2/H-1020429-MFTL8LX37PLZ24SQ/index.html ***Job Type: Full-timePay: $45,000.00 - $48,000.00 per yearAbility to commute/relocate:

  • Raleigh, NC: Reliably commute or planning to relocate before starting work (Preferred)Experience:
    • Leadership: 1 year (Preferred)Work Location:
      • Fully RemoteWork Remotely:
        • Yes

Keywords: CXperts, Raleigh , Team Lead/Trainer, Human Resources , Raleigh, North Carolina

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