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Recruitment Team Lead - (RPO) Remote

Company: IBM
Location: Knightdale
Posted on: November 22, 2021

Job Description:

Introduction In an era where progress is driven by people and experiences, and where finding and developing the right talent is key, HR has become the main engine of business growth. IBM Talent & Transformation is helping businesses worldwide to reconfigure their HR functions, such as talent acquisition and talent development, to deliver the talent essential to their growth. The Talent Acquisition Optimization (TAO) group is part of IBM Talent & Transformation. We are a globally recognized partner in recruitment, talent acquisition consulting and employment branding solutions that transform the way businesses acquire talent in a highly competitive marketplace. For more than 30 years we have leveraged our considerable expertise in global talent acquisition and business process improvement to redesign how skills are identified and recruited for our clients, and deliver exceptional talent acquisition experiences Your Role and Responsibilities The Recruitment Team Lead (RTL) is responsible for managing a team of Delivery Center resources supporting one or more client accounts by job function (Recruitment Specialists, Recruiters and Coordinators). This role reports to the Recruitment Managers for their assigned area and works with account leadership to share knowledge and best practice for delivery across teams and accounts. The RTL is responsible for driving engagement and performance within their teams, ensuring SLAs, KPIs and client satisfaction objectives are met. The RTL may also spend some of their time supporting requisitions with their team as well as overseeing their activities. Responsibilities:Accountable for the team's service delivery to the assigned area of the account, delivering to client SLAs, monthly and quarterly business metrics Responsible for the day-to-day management and direction of the assigned delivery team, ensuring that performance, professional development and engagement is being proactively managed. Work in partnership with the Talent Acquisition Managers and Recruitment Managers to ensure the on and off-site delivery team members successfully provide required services and consistency in execution to the client Review and approval of the direct reports KPIs for performance and variable compensation (performance- related bonuses) Execute against risk, quality and continuous improvement plans as required Obtain high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account Meet weekly/monthly/quarterly production goals and revenue targets Participate in client update meetings and represents the service to stakeholders as required Required Technical and Professional Expertise At least 3 years' experience in Staffing, Recruiting, or Human Resources At least 2 year or proven experience of managing recruitment teams delivering against SLAs At least 2 years or significant experience managing client relationships Good working proficiency in computer skills and MS Office (particularly Excel and PowerPoint). Ability to travel as required (typically 10% of time) Fluency in English Preferred Technical and Professional Expertise At least 2 years' experience managing teams within a matrixed management environment. About Business Unit IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence. Your Life @ IBM Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities. Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone. It's time to define your career. About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Location Statement IBM offers a competitive benefits program which may include medical, dental, vision, paid holidays, paid sick time, paid vacation, Employee Assistance Program (EAP), life insurance, IBM 401(k) Program and Employee Stock Purchase Plan. We consider qualified applicants with criminal histories, consistent with applicable law. Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Keywords: IBM, Raleigh , Recruitment Team Lead - (RPO) Remote, Human Resources , Knightdale, North Carolina

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