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HR Business Partner

Company: CustomerHD
Location: Raleigh
Posted on: November 22, 2021

Job Description:

WHAT OUR TEAM IS SAYING: I have been through a string of organizations in the years since I moved to Raleigh. Without exaggeration, this is the best company I have ever worked for anywhere. They are honest and direct and rarely is there a time when their promises do not match their actions. They create a great work environment in and out of the office; and have an open door for whatever you may need! I like the freedom you have as an employee at CustomerHD, you never feel like you are coming to "work". Everyone is friendly, we have fun, but we also make sure to bring in excellent results for all of our clients! This company is above and beyond the absolute best place I have ever worked. I have never seen people in leadership roles care so much for their team and do so much for them to make the workplace environment an open, welcoming and just cool place to be. The people are some of the best folks I have ever had the pleasure to work with! I love this company and their vision, and I will be here supporting them in any way I can for a long time. This is my family! It is our mission at CustomerHD to redefine the world of customer service. Our team is where that starts. They are the secret sauce theyre a group of some of the coolest, most interesting, diverse people youll ever meet, and weve all got each others backs. If youve not found the spot you seem to fit in CustomerHD could very well be it. ABOUT THE JOB: CustomerHD is looking for a HR Business Partner who will help create an environment where all team members truly feel NEEDED in their roles and KNOWN as people. We are looking for a strategic, motivated and customer service-oriented professional who can maintain an effective level of business and practice knowledge and build strong relationships with team members to deliver value-added service aligned with business objectives that contributes to the companys growth and enhances the culture. SUPERVISORY RESPONSIBILITIES: This position has no direct supervisory responsibilities but does serve as a coach and mentor for others DUTIES/RESPONSIBILITIES: * Manage leaves of absence including communication through return to work * Facilitate documentation for movement within the organization including promotions, transfers, etc. * Analyze trends and metrics for a variety of HR functions and partners with HR team members and other leaders to develop solutions, programs and policies * Manage and resolve complex employee relations issues including conducting effective, thorough and objective investigations * Maintain in-depth knowledge of legal requirements related to day-to-day management of team members, reducing legal risks and ensuring regulatory compliance * Manage onboarding and termination processes * Provides day-to-day support for HR inquiries including policy guidance and interpretation * Works closely with management and team members to improve work relationships, build morale and increase productivity and retention * Facilitates meetings with team members as needed * Consults with management to provide guidance when appropriate * Support recruiting efforts and engagement events as needed * Other duties as assigned Requirements REQUIRED SKILLS/ABILITIES: * Excellent verbal and written communication skills * Excellent interpersonal and customer service skills * Excellent organizational skills and attention to detail * Excellent time management skills with a proven ability to meet deadlines * Strong analytical and problem-solving skills * Ability to comprehend, interpret and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances and policies * Proven ability to effectively coach employees and management through complex and difficult issues * Ability to thrive in a rapidly changing environment * Ability to acquire a thorough understanding of the organizations hierarchy, jobs, qualifications, compensation practices and the administrative practices related to those factors * Proficient with HRIS, Google, Microsoft Office Suite and related software EDUCATION & EXPERIENCE: * Minimum of 5 years of experience resolving complex employee relations issues and managing processes including leaves of absence, onboarding and terminations * Working knowledge of multiple human resource disciplines including employee relations, diversity, performance management and federal/state/municipality employment laws * High school diploma/GED required; Bachelors degree preferred * Professional HR certification preferred PHYSICAL REQUIREMENTS: * Office environment with prolonged periods of working on a computer with standing desk (may sit or stand) * Must be able to lift up to 15 pounds at times Benefits * Health & wellness programs * Paid medical plan options * Vision and dental plans available * 12 days PTO accrued bi-weekly * Flexible Spending Account (FSA) program * 401k plan * Health & wellness programs * Employee Assistance Program (EAP) including therapy sessions Salary: $65,000-75,000 a year Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability status and veteran status.

Keywords: CustomerHD, Raleigh , HR Business Partner, Human Resources , Raleigh, North Carolina

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