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Social Catering EMM

Company: Interstate Hotels and Resorts
Location: Raleigh
Posted on: November 11, 2019

Job Description:

Job Summary BASIC PURPOSE: Plan, solicit, book and coordinate local catering groups, weddings and wedding room blocks to meet/exceed revenue & profit goals. ORGANIZATIONAL SCOPE: Handing inbound sales leads, in addition to soliciting new catering accounts through market knowledge and networking, in order to meet annual sales goals. Overseeing client functions to ensure extreme client satisfaction. Functions will include weddings, proms, mitzvahs, reunions, formals, and other social events. Staying current on market trends in order to guide clients during pre-planning process and be actively engaged in competitive marketing analysis of surrounding hotels. Work with other departments within the hotel to provide quality service to customers. ESSENTIAL FUNCTIONS: Solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, outside calls, etc) to maximize revenues to meet/exceed goals. Efforts are to be in compliance with established IHR sales process standards and local guidelines. Prioritize sales tasks based on revenue goals and deadlines. (50%) Plan, up-sell and coordinate function details with clients to include but not limited to space requirements, meeting times, equipment, menus, billing, etc. Prepare and execute sales/catering contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions. Knowledge of food and beverage menus, food preparation and presentation. Ability to act independently with minimal or no supervision. Ability to communicate customer needs and resolve complaints independently. Sales ability and skill in both oral and written form. (20%) Create and distribute effective internal and external communication (written and verbal) (10%) Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends. Implement catering marketing plans to achieve revenue goals. (5%) Develop positive working relationship with existing customers for repeat business. Explore new business opportunities with potential customers. (5%) Maintain accurate, legible records and files consistent with established automated or manual sales system. (5%) SUPPORTIVE FUNCTIONS: Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals. (3%) Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested (2%) Prior Hotel Experience Preferred Fundamentals A four-year college degree is not required; however, more than two years post high school education with one to two years employment in a related position is required. Thorough knowledge of catering, food and beverage, and the hospitality industry is expected. You must possess effective verbal and written English communication skills. This position also requires an ability to occasionally lift up to 50 pounds. This is a career opportunity with Interstate Hotels & Resorts. Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Click here and here to navigate to the EEO is the Law poster and supplement. If you need accommodation for any part of the employment process because of a medical condition or disability, please call ************** or email *********************************** with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply. Location: Raleigh North Carolina Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the 'EEO is the Law' poster and supplement. If you need accommodation for any part of the employment process because of a medical condition or disability, please call ************** or email *********************************** with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply. Our People are the Key to our Success Interstate Hotels & Resorts is the leading global hotel management company with over 430 hotels and 76,000 rooms located throughout the United States and around the world. Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry and promises a bright future for our hard-working associates building their careers with us.

Keywords: Interstate Hotels and Resorts, Raleigh , Social Catering EMM, Hospitality & Tourism , Raleigh, North Carolina

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