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Customer Service Representative - Raleigh

Company: New York Life Insurance Company
Location: Raleigh
Posted on: September 15, 2019

Job Description:

A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It's a career journey you can be proud of, and you'll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses "Be Good At Life." To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.Customer Service Representative - New Business & Contracting and Licensing Support Primary ResponsibilitiesProvide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communicationSupport agency management in the on-boarding of new agentsParticipate in event planning for training sessions, kick-off events and other meetingsProcess agent contract and license requirements; resident and non-residence requirements, license renewals, and funds related to contract and license functionsSupport agency management in supervision of agents including review and documentation of Supervisory Interview and Inspection (SII) process and preparing reportsCoordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwritersAssist with workflow of applications for life products, annuities, contract changes, policy billing and initial and downstream accounting entries related to the new business process QualificationsAssociates, or Bachelor's degree preferred, or equivalent years of related experienceThe ideal candidate should have 2 or more years of customer service and administrative experienceStrong computer skills with proficiency in the Microsoft Office SuiteDemonstrated ability to multitask effectivelyStrong written and verbal communication skills required Training & DevelopmentCustomer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful. Shift InformationThis is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:30 AM - 5:00 PM during the work week. SalaryCompetitive full-time base salary, overtime eligibility plus target bonus BenefitsPaid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program Career OpportunitiesNew York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.Please note: This role requiresFINRA licensedand/or FINRA Associated Person pre-hire fingerprinting.EOE M/F/D/VIf you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.

Keywords: New York Life Insurance Company, Raleigh , Customer Service Representative - Raleigh, Hospitality & Tourism , Raleigh, North Carolina

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