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Customer service Agent

Company: Global Channel Management, Inc.
Location: Raleigh
Posted on: May 19, 2019

Job Description:

Customer service Agent needs 5 years service industry experience managing service operations and / or service scheduling. Customer service Agent requires: Service industry experience Scheduling Dispatch Customer service Agent duties: coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customers expectations. Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost effective manner.

Keywords: Global Channel Management, Inc., Raleigh , Customer service Agent, Hospitality & Tourism , Raleigh, North Carolina

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