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Customer Service Reps. Work At Home!

Company: Mommy Jobs Online
Location: Raleigh
Posted on: January 14, 2019

Job Description:

We're looking for earners - you can get a performance bonus your first week! We are looking for independent contractors to provide customer service. We provide phone support for our clients' sales, customer service, and survey teams. As an independent contractor you can set your own hours. This 100% telecommuting position gives you control over when and how you work. You choose the hours and days that are best for you. Position Highlights: Performance bonus available the first week Work From Home/Telecommute Per minute talk time of $.13 to $.35 based on performance ( $7.80 to $21.00 per hr. ) Flexible Schedule - pick your hours between Mon-Fri 9AM to 9PM EST, Sat 9AM to 6PM EST and Sun 1PM to 6PM EST Performance based routing - The better you do the more calls you get. Position Description: Customer Retention Answering questions about products / services Walking customers through product / service Updating customer information Position Requirements/Qualifications: Quiet home office environment Computer 3 years old or less with Google Chrome web browser USB Headset with microphone for your computer High Speed internet (Clearwire, Wildblue, Hughesnet ISP or other satellite based services do not provide the quality internet required for constant high quality calls) Ability to work unsupervised Ability to read and follow directions 1+ years experience in customer service and sales preferred Experience telecommuting a plus High school diploma or GED Become a contractor today! To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLxxx on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160. Inbound Travel Consultant "Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience, preferably Sabre." To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLroxanna3250 on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Raleigh , Customer Service Reps. Work At Home!, Hospitality & Tourism , Raleigh, North Carolina

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