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Product Expert

Company: iContact
Location: Raleigh
Posted on: September 14, 2018

Job Description:

Since 2003, small and medium sized businesses worldwide have achieved significant results by turning to iContact's best-in-class email marketing solutions and knowledgeable team members. With scalable tools to serve the needs of high-volume senders, professional marketers, and even businesses new to email, iContact's easy-to-use technology ensures that every customer has what they need to succeed. Headquartered in North Carolina, iContact is an award-winning company in the Cision family of brands. The best places to work are the ones that invest in you. iContact enjoys the enthusiastic spirit of a startup while benefitting from the financial support and business acumen of an established technology company. We promote our top performers to leadership positions, because after all, it takes the best people in the industry to serve the best customers in the world. Responsibilities Respond to technical support, billing, and customer service issues from our customers and trial users Provide support through phone, live chat, email Document cases and follow-up on issues from inception through resolution Troubleshoot customer challenges and assist them with our email marketing and public relations tools Detect and resolve problems with customers' HTML messages Ability to work flexible hours Handle escalations from Tier 1 Support Representative Perform other duties as assigned Requirements: Minimum 1 to 3 years of experience in Technical Support/Call Center environment. Prefer a Bachelor's degree. Moderate to advanced HTML knowledge Excellent troubleshooting skills Strong attention to detail Ability to maintain confidentiality of sensitive customer and internal information Strong interpersonal, written and oral communication skills Basic knowledge of email marketing and public relations Proven ability to effectively prioritize and execute tasks in a team-oriented, collaborative workplace Self reliant, articulate, approachable and comfortable with a rapidly changing environment iContact strives to offer a range of benefits to all employees. These benefits include: Medical, Dental, Vision, Life and Disability Insurance 401K with matching Flexible Spending Account Competitive PTO Plan We also have some "just for fun" benefits that help make iContact a great place to work. Some examples of these benefits would be: Casual work environment Gym on-site Game Room Library Free Food & Drinks (Starbucks) EEO POLICY (EQUAL EMPLOYMENT OPPORTUNITY) iContact practices equal opportunity without regards to race, religion, national origin, sex, sexual orientation, disability, citizenship, genetic information or any other characteristic protected by Federal, State or Local laws. This policy applies to all personnel actions in all job classifications as well as to all terms and conditions of employment. It includes, but is not limited to, such areas as hiring, training, promotion, discipline, compensation, termination, benefits, transfer, layoff, recall and recreational programs. As an equal opportunity employer, iContact, is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact Claire Leyton at 301-479-3928 for assistance. Note: To apply for this job, submit your application by clicking on the Apply Now button on this page

Keywords: iContact, Raleigh , Product Expert, Hospitality & Tourism , Raleigh, North Carolina

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