Guest Services Team Member
Company: Vir Operations
Location: Turbeville
Posted on: April 1, 2026
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Job Description:
Part-time Description VIR is growing our Guest Services team
with a focus on the guest and renter experience. Our goal is to
provide a flawless experience when visiting VIR and this role is
critical to the daily operations. To be a successful member of the
team, you should be able to complete the responsibilities required
of this role as assigned by the Guest Services Director. Guest
Services Team Member Responsibilities: Complete all tasks as
assigned by the Assistant Director, Guest Services and in support
of other departments. Deliver excellent customer service to our
Guests and visitors. Become a subject matter expert on Guest
Services including website navigation. Provide Guest Services at
various locations on property including property access, check-in
and check-out processes including executing on any special requests
with a sense of urgency. Knowledgeable with load in, parking, and
signage plans for spectator and daily events. Oversee guest
services transactions and point of sale processes, including power,
camping, paddock vehicles passes, short and long term garage
rentals, and long term parking in the VMTP. Address and resolve
guest complaints and concerns in a timely and professional manner.
Monitor e-mail inbox, answer phone calls, check voicemails & emails
throughout the day. Provide guests with VIR information and
accommodate guests during their visit in an attentive, courteous
and friendly manner. Requirements Weekend and evening availability
Excellent interpersonal skills, including strong customer service
orientation Ability to use independent judgment to analyze and
resolve problems. Ability to resolve customer complaints and
concerns. Strong interpersonal and communication skills and the
ability to work effectively and independently Ability to stand
often for extended periods of time Ability to work in adverse
weather conditions A valid Drivers license is required. The items
listed above are the priority, but do not exclude you from being a
VIR World ambassador at all times and offering assistance to all
VIR programs/employees when they are in need.
Keywords: Vir Operations, Raleigh , Guest Services Team Member, Hospitality & Tourism , Turbeville, North Carolina
