Customer Service Representative I
Company: Quest Diagnostics
Location: Raleigh
Posted on: May 27, 2023
Job Description:
Overview
Customer Service Representative I Raleigh, NC
8:00AM - 5:00PM
Answers and resolves telephone inquiries/requests initiated by
customers or prospective customers in a prompt, accurate and
courteous manner.
Responsibilities
- Use proper telephone etiquette and all available resources to
respond to incoming customer inquiries, requests and complaints
competently and courteously.
- Troubleshoot inquiries and follow up with customers on issues
that cannot be resolved immediately.
- Complete all required documentation associated with the
handling of calls and maintain complete and accurate records.
- Report laboratory results to clients and patients using
established protocols.
- Follow through in a timely manner to resolve all issues and
concerns.
- Escalate issues as appropriate to keep supervisor informed of
client concerns, problems or deviations from established
procedures.
- Perform other duties as assigned to meet the business needs or
customer requirements. This is not an exhaustive list of all duties
and responsibilities, but rather a general description of work
performed by the position. Qualifications
QUALIFICATIONS
Required Work Experience:
N/A
Preferred Work Experience:
One (1) to two (2) years of customer service and/or related health
care experience preferred. Previous medical or clinical laboratory
background preferred.
Physical and Mental Requirements:
- Sitting for long periods of time.
- Repeating motions that may include the wrists, hands , and/or
fingers. (Typing) Knowledge:
- Proper telephone etiquette to handle customer inquiries
- Basic knowledge of operating office equipment
- Understand the importance of Quality Service and how it is
measured Skills:
- Excellent interpersonal and communication skills (oral and
written) necessary to effectively interact with customers and
co-workers
- Proficiency in basic computer skills (Word, Excel,
Outlook)
- Ability to multi-task and work in a fast-paced environment
- Strong organizational skills
- Ability to analyze and solve problems.
- Good listening skills
- Ability to maintain professional and tactful manner in
stressful situations
- Ability to deal with client information in a confidential
manner
EDUCATION
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS
2023-31850
Keywords: Quest Diagnostics, Raleigh , Customer Service Representative I, Hospitality & Tourism , Raleigh, North Carolina
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