Customer Service Representative I

Company: Quest Diagnostics
Location: Raleigh
Posted on: May 27, 2023

Job Description:

Overview

Customer Service Representative I Raleigh, NC

8:00AM - 5:00PM

Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.

Responsibilities

• Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
• Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
• Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
• Report laboratory results to clients and patients using established protocols.
• Follow through in a timely manner to resolve all issues and concerns.
• Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. Qualifications
  
  QUALIFICATIONS
  
  Required Work Experience:
  
  N/A
  
  Preferred Work Experience:
  
  One (1) to two (2) years of customer service and/or related health care experience preferred. Previous medical or clinical laboratory background preferred.
  
  Physical and Mental Requirements:
  • Sitting for long periods of time.
  • Repeating motions that may include the wrists, hands , and/or fingers. (Typing) Knowledge:
    • Proper telephone etiquette to handle customer inquiries
    • Basic knowledge of operating office equipment
    • Understand the importance of Quality Service and how it is measured Skills:
      • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
      • Proficiency in basic computer skills (Word, Excel, Outlook)
      • Ability to multi-task and work in a fast-paced environment
      • Strong organizational skills
      • Ability to analyze and solve problems.
      • Good listening skills
      • Ability to maintain professional and tactful manner in stressful situations
      • Ability to deal with client information in a confidential manner
        
        EDUCATION
        High School Diploma or Equivalent(Required)
        
        LICENSECERTIFICATIONS
        
        2023-31850

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