Customer Service Representative
Company: KB Home
Location: Raleigh
Posted on: March 20, 2023
Job Description:
About KB HomeKB Home is one of the largest and most recognized
homebuilders in the United States and has built over 650,000
quality homes in our more than 60-year history. Today, KB Home
operates in 45 markets from coast to coast. What sets KB Home apart
is the exceptional personalization we offer our homebuyers from
those buying their first home to experienced buyers allowing them
to make their home uniquely their own, at a price that fits their
budget. As the leader in energy-efficient homebuilding, KB Home was
the first builder to make every home it builds ENERGY STAR--
certified, a standard of energy performance achieved by fewer than
10% of new homes in America, and has built more ENERGY STAR
certified homes than any other builder. An energy-efficient KB home
helps lower the cost of ownership and is designed to be healthier,
more comfortable and better for the environment than new homes
without certification. We build strong, personal relationships with
our customers so they have a real partner in the homebuying
process. As a result, we have the distinction of being the #1
customer-ranked national homebuilder in third-party buyer
satisfaction surveys. Build your career with KB Home. .JOB SUMMARY:
The Customer Service Warranty Representative is responsible for
scheduling subcontractors, evaluating the subcontractor's work and
completing construction warranty claims within 7 days for both
active and closed out communities. In addition, the Customer
Service Representative will carry out homeowner orientations and
follow-up with homeowners periodically at designated
times.ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Warranty Claim Processing
- Facilitate construction warranty claims by scheduling,
evaluating and ensuring proper resolution to ensure customer
satisfaction.
- Complete all warranty claims within 7 days.
- Hold subcontractors accountable for their work.
- Manage CSI for assigned communities (active as well as closed
out).
- Continually strive for superior CSI ranking in specific
market.
- Maintain a CSI of 98% or above
- Homeowner Communication
- Deliver a consistent and effective homeowner orientation to
ensure the buyer experiences a positive transition to their new
home.
- Explain KB Home's Limited Warranty to homeowner
- Schedule and complete post close visits at 10 days, 30 days, 60
days, 6 months, 11 months & 18 months
- Conduct quality walks on each home to ensure KB Home standards
are met.
- Attend and participate in weekly team meeting to ensure all
goals are met.EDUCATION/EXPERIENCE/MINIMUM
REQUIREMENTS:Education/Certifications/Licenses
- High school degree or equivalent required
- Associates or Bachelors degree preferredExperience
- Minimum one (1) year of customer service experience in
homebuilding or related real estate industry, or applicable
construction management training required
- 1 - 2 years of construction experience with a production
homebuilder preferredKnowledge, Skills & Abilities
- Strong experience in delivering high quality customer service
programs. JD P experience a plus!
- Demonstrated leadership capabilities including motivating
teams, employee development, and being results oriented
- Strong people skills, including the capability to handle
various personalities and develop professional relationships
- Action oriented, with the drive to push projects and tasks to
successful closure
- Proven ability of being customer centric by seeking solutions
from the customer's perspective
- Strong verbal & written communication, with the ability to take
complex concepts and communicate accurately and persuasively
- Strong ability to work within a team-setting, inclusive of
other's ideas, and a willingness to cooperate
- Makes quick and accurate decisions based heavily on facts, data
and/or metrics
- Proficient in Microsoft applications, including Word, Excel,
Powerpoint and Outlook. Work Requirements
- Work full-time schedule with flexibility for overtime when
necessary
- Ability to work the "On-Call" program when needed (respond to
emergency calls or other issues during off-hours)
- Valid driver's license required
- Local travel required within designated region
- Conduct business in a professional and ethical manner to
potential buyers, trade partners, external officials, and coworkers
to reinforce goodwill and profitability for the companyFind out why
KB Home is attracting and retaining the best employees! If you are
interested and qualified, please apply now. KB Home provides above
average compensation packages and earnings potential, full
benefits, an outstanding 401K matching program, bonus plans and
amazing promotional opportunities. KB Home is an equal opportunity
employer committed to hiring a diverse work team. Diversity is
important to KB Home!This position is being recruited by
ManpowerGroup Talent Solutions RPO, on behalf of KB Home. Qualified
candidates are encouraged to apply.
Keywords: KB Home, Raleigh , Customer Service Representative, Hospitality & Tourism , Raleigh, North Carolina
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