Customer Service -
Company: AppleOne
Location: Raleigh
Posted on: March 18, 2023
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Job Description:
Customer Service Representatives will be responsible for
full-service account management regarding products and services,
including pricing, availability, and shipping information Responds
thoroughly and timely to inquiries, via phone, email, or directly
to customers, within an industrial distribution environment.
CUSTOMER SERVICE REP RESPONSIBILITIES: Processes requests for
orders, quotations, follow-up on quotations, customer
returns/credits in a manner consistent with company policies and
standards. Works with sales, fabrication, credit, inventory
control, and warehouse personnel and other various departments to
facilitate the needs of the customer. Investigates order entry,
shipping, and billing errors and coordinate solutions with the
appropriate departments and follow it through to completion.
Utilizes the online learning system to understand the technical
aspects of products and services to a degree that effectively
facilitates the order process and demonstrates an acceptable level
of competence as defined by management. Ensuring access to all
current company literature and technical information available
online and utilizing them as it relates to products and services
offered. Represents the company at all times in a professional
manner and effectively communicates verbally and in writing with
the focus of meeting customer timelines and upholding company
standards. Increase sales by emphasizing promotions and add on
sales at the point of order through product knowledge and
opportunity recognition. Cultivates and maintain relationships with
customers and suppliers with regard to service. Follows all company
policies and incorporates Standard Operating Procedures
(SOP's).
AppleOne is proud to be an Equal Opportunity Employer. We believe
in people, and we are committed to working with people of all
backgrounds and connecting them with clients and companies who
share our goals of diversity and inclusiveness. All qualified
applicants will receive consideration for employment without regard
to race, religion, ancestry, color, national origin, age, gender
identity or expression, genetic information, marital status,
medical condition, disability, protected veteran status, sex
(including pregnancy), sexual orientation, or any other
characteristic protected by applicable federal, state, or local
laws.
For temporary assignments lasting 13 weeks or longer, the Company
is pleased to offer major medical, dental, vision, 401k and any
statutory sick pay where required.
If you believe you need a reasonable accommodation due to a
disability or health condition in order to search for a job opening
or to apply for a position, please contact your staffing
representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations
as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
High School
0-1 years%54764% %%customer%%
Keywords: AppleOne, Raleigh , Customer Service -, Hospitality & Tourism , Raleigh, North Carolina
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