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Customer Service -

Company: AppleOne
Location: Raleigh
Posted on: March 18, 2023

Job Description:

Customer Service Representatives will be responsible for full-service account management regarding products and services, including pricing, availability, and shipping information Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment. CUSTOMER SERVICE REP RESPONSIBILITIES: Processes requests for orders, quotations, follow-up on quotations, customer returns/credits in a manner consistent with company policies and standards. Works with sales, fabrication, credit, inventory control, and warehouse personnel and other various departments to facilitate the needs of the customer. Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments and follow it through to completion. Utilizes the online learning system to understand the technical aspects of products and services to a degree that effectively facilitates the order process and demonstrates an acceptable level of competence as defined by management. Ensuring access to all current company literature and technical information available online and utilizing them as it relates to products and services offered. Represents the company at all times in a professional manner and effectively communicates verbally and in writing with the focus of meeting customer timelines and upholding company standards. Increase sales by emphasizing promotions and add on sales at the point of order through product knowledge and opportunity recognition. Cultivates and maintain relationships with customers and suppliers with regard to service. Follows all company policies and incorporates Standard Operating Procedures (SOP's).

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

High School

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Keywords: AppleOne, Raleigh , Customer Service -, Hospitality & Tourism , Raleigh, North Carolina

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