Strategic Retail Consultant Ncr at RCM,Inc.
Company: RCM,Inc.
Location: Raleigh
Posted on: August 7, 2022
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Job Description:
Job Description This position is Remote, The NCR Retail
Transformation Team is composed of industry strategic thought
leaders that help retailers solve business problems by envisioning,
differentiating, and optimizing customer and operational
experiences. The Strategic Business Consultant is an expert in
customer experience design, design thinking, and digital
transformation who will initiate and lead business engagements.
Position Summary & Key Areas of Responsibility Lead engagement
activities in partnership with a team of business consultants and
technical architects. Own the on-time and on-budget delivery of
consulting engagements, ensuring quality deliverables and helping
to establish deeper, trusted advisor relationships with clients.
Partner with sales and product experts to guide and develop new
consulting opportunities. Create thought leadership in coordination
with corporate communication and product marketing teams,
reflecting deep knowledge and expertise in the retail
transformation landscape. Establish cross-functional relationships
both within NCR and with clients to be viewed as a ---go-to--- on
the topic of retail trends, transformation, customer experience,
and business operation's efficiency. Coach members of the retail
transformation team and help promote the development of ---tier
1--- consulting talent across the NCR organization. The Person Deep
functional knowledge of business strategy and innovation including
customer experience design, system design, process optimization,
technology solutions to business problems, organizational design,
and change management. Understanding and experience in design
thinking and human-centric design practices including facilitating
workshops, developing and executing sprints, and agile solutions
design. Experience leading multiple, concurrent engagements and
managing associated risks and client expectations. Mapping
end-to-end journeys inclusive of physical and digital touchpoints
both for the customer and for the employee. Knowledge and
experience managing data-intensive analysis including segmentation,
process benchmarking, human factors engineering, and the creation
and measurement of ROI and KPIs. Experience managing clients,
engagements, teams, and peer relationships with a high level of
Emotional Quotient (EQ) including the ability to empathize,
understand power structures, and exert both direct and indirect
influence. Basic Qualifications A Bachelor's Degree in a Technical
Discipline or equivalent work experience. A bachelor---s Degree in
business, marketing, communications, computer science, engineering,
or a field related to modern business skill sets is preferred.
Approximately 8-10 years or more of related work experience with a
consulting firm, digital agency, or large global brand in a digital
or business transformation role. Experience working with multiple
retail customers in driving innovation At least three years of
experience preparing written or verbal materials, leading a team,
and providing formal feedback. Strong analytical and
problem-solving skills. Excellent verbal and written communication
skills. Experience working with cross-functional and cross
geography teams. Experience working with senior-level client
stakeholders, handling difficult conversations, and resolving
issues. Coordinating multi-faceted activities and deadlines,
anticipating challenges, difficulties, and pressure points. Possess
strong knowledge & experience in at least 2 of the following
areas/capabilities: -IOT, Consumer engagement, Cloud Computing,
Mobile, E-commerce, Strategic Strategy and transformation,
Analytics and AI, Security, Experience Design.
Keywords: RCM,Inc., Raleigh , Strategic Retail Consultant Ncr at RCM,Inc., Hospitality & Tourism , Raleigh, North Carolina
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