Customer Service Representative
Company: Blanton's Air, Plumbing & Electric
Location: Raleigh
Posted on: June 24, 2022
Job Description:
Job DescriptionWork from home! Must be located within 60 miles
of the reporting office due to in-person training and
orientationAre you a fun, upbeat, and perky person even BEFORE you
have your daily intake of coffee?Are you a hard-working, dedicated,
and knowledgeable person that's ready to join an amazing team and
grow within a company?Yes, you say?! Excellent! Then let me tell
you about our company, Blanton's Air, Plumbing & Electric, and what
we're looking for…Aside from our exceptional 5-star service
commitment, one of the biggest elements that make Blanton's stand
out is that we have an awesome company culture. We are a growing
company and looking to add exceptional customer service
representatives to help us achieve profitable revenue while
naturally exemplifying our core values of Always Doing the Right
Thing, Always Growing, Can-Do Attitude, Be Kind, and Deliver Wow
Services!If you are a motivated people person and are obsessed with
delivering superior service, then keep reading!You will promote
customer satisfaction by converting incoming customer calls into
booked service appointments.What We Offer:
- Pay: $18-$22/Hourly
- Schedule: Opportunities for Full-time or Part-time:
Tuesday-Saturday or a Monday-Friday as determined by the need of
the company
- Full benefits include; Company Paid Medical and Life for the
full-time employee, Dental, and Vision for the full-time employee
and their families, with other coverage that can be added.
- 401k with up to a 4% company match, begins 1 year after your
start date.
- Core Values:
- Always Do the Right Thing
- Always Growing
- Can-Do Attitude
- Be Kind – The Golden Rule
- Delivery Wow
- Stability: Family Oriented and family-owned business since
1951. We're the largest & most established Home Services business
in the surrounding areas and we're just getting started!
- Engaged: Positive team-focused work environment with great
employee engagement
- Always Growing: Ongoing Professional & Personal Development
Training Opportunities
- Fun & Focused! We work hard and play hard – we're a fun team of
rock-stars with can-do attitudes who are driven, focused, and have
a strong work ethic.
- Community Focus: Established brand with a great reputation – We
are dedicated to supporting our community and veterans as well as
the greater good by contributing to both local and global
causes
- Destination Employer: Established brand with a great reputation
& a strong focus on our company culture
- Our Standard: We pride ourselves in providing a 5-star customer
service experience and it shows with 2,500+ Google reviews
(industry average is 200); & over 4,800 5-star reviews on all
platforms Our Ideal Candidate will have:
- 3+ years experience in customer service contact centers
- Proven track record of being a phone EXPERT - effectively
handling a large volume of inbound and outbound calls
- Strong Communication and People Skills
- Expert ability at converting incoming customer calls into
booked service appointments
- Experience in offering membership-based services
- Expert ability to respond to customer requests and resolve
issues while promoting the brand
- Proficiency in Microsoft Office & Web-Based Software
Navigation
- The ability to maintain real-time communication with dispatch
and your manager
- Focused attention to detail (they will have at least read this
entire job posting!)If you feel like this is the career path for
you, then click APPLY to submit your resume, and then follow the
instructions below! Call 1-910-460-HIRE (4473) and read the script
below. Put your best voice forward: remember, you're the voice of
our company! BEGIN SCRIPT "Thank you for calling Blanton's Air,
Plumbing & Electric, this is _____, how can I help you?" "I'm so
sorry to hear that you've lost power to your oven, that must be
inconvenient." "Don't worry, we do this all the time, our guys will
take good care of you." (Say something great about our electricians
to build value. . .) "The cost to get one of our excellent
electricians to your home today is only $69.00, and we have an
appointment available this afternoon, does that work for you?
"Great, our electrician will be at your house this afternoon before
5. What's the best number to reach you at when he's on the way?"
"I'd really like to thank you for calling us today, and I hope we
can earn your business." (Applicant -- Leave your name and phone
number on this recording.) END SCRIPT Equal Opportunity
Employer
Keywords: Blanton's Air, Plumbing & Electric, Raleigh , Customer Service Representative, Hospitality & Tourism , Raleigh, North Carolina
Didn't find what you're looking for? Search again!
Loading more jobs...