Customer Service Representative

Company: Blanton's Air, Plumbing & Electric
Location: Raleigh
Posted on: June 24, 2022

Job Description:

Job DescriptionWork from home! Must be located within 60 miles of the reporting office due to in-person training and orientationAre you a fun, upbeat, and perky person even BEFORE you have your daily intake of coffee?Are you a hard-working, dedicated, and knowledgeable person that's ready to join an amazing team and grow within a company?Yes, you say?! Excellent! Then let me tell you about our company, Blanton's Air, Plumbing & Electric, and what we're looking for…Aside from our exceptional 5-star service commitment, one of the biggest elements that make Blanton's stand out is that we have an awesome company culture. We are a growing company and looking to add exceptional customer service representatives to help us achieve profitable revenue while naturally exemplifying our core values of Always Doing the Right Thing, Always Growing, Can-Do Attitude, Be Kind, and Deliver Wow Services!If you are a motivated people person and are obsessed with delivering superior service, then keep reading!You will promote customer satisfaction by converting incoming customer calls into booked service appointments.What We Offer:

• Pay: $18-$22/Hourly
• Schedule: Opportunities for Full-time or Part-time: Tuesday-Saturday or a Monday-Friday as determined by the need of the company
• Full benefits include; Company Paid Medical and Life for the full-time employee, Dental, and Vision for the full-time employee and their families, with other coverage that can be added.
• 401k with up to a 4% company match, begins 1 year after your start date.
• Core Values:
  • Always Do the Right Thing
    • Always Growing
      • Can-Do Attitude
        • Be Kind – The Golden Rule
          • Delivery Wow
          • Stability: Family Oriented and family-owned business since 1951. We're the largest & most established Home Services business in the surrounding areas and we're just getting started!
          • Engaged: Positive team-focused work environment with great employee engagement
          • Always Growing: Ongoing Professional & Personal Development Training Opportunities
          • Fun & Focused! We work hard and play hard – we're a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic.
          • Community Focus: Established brand with a great reputation – We are dedicated to supporting our community and veterans as well as the greater good by contributing to both local and global causes
          • Destination Employer: Established brand with a great reputation & a strong focus on our company culture
          • Our Standard: We pride ourselves in providing a 5-star customer service experience and it shows with 2,500+ Google reviews (industry average is 200); & over 4,800 5-star reviews on all platforms Our Ideal Candidate will have:
            • 3+ years experience in customer service contact centers
            • Proven track record of being a phone EXPERT - effectively handling a large volume of inbound and outbound calls
            • Strong Communication and People Skills
            • Expert ability at converting incoming customer calls into booked service appointments
            • Experience in offering membership-based services
            • Expert ability to respond to customer requests and resolve issues while promoting the brand
            • Proficiency in Microsoft Office & Web-Based Software Navigation
            • The ability to maintain real-time communication with dispatch and your manager
            • Focused attention to detail (they will have at least read this entire job posting!)If you feel like this is the career path for you, then click APPLY to submit your resume, and then follow the instructions below! Call 1-910-460-HIRE (4473) and read the script below. Put your best voice forward: remember, you're the voice of our company! BEGIN SCRIPT "Thank you for calling Blanton's Air, Plumbing & Electric, this is _____, how can I help you?" "I'm so sorry to hear that you've lost power to your oven, that must be inconvenient." "Don't worry, we do this all the time, our guys will take good care of you." (Say something great about our electricians to build value. . .) "The cost to get one of our excellent electricians to your home today is only $69.00, and we have an appointment available this afternoon, does that work for you? "Great, our electrician will be at your house this afternoon before 5. What's the best number to reach you at when he's on the way?" "I'd really like to thank you for calling us today, and I hope we can earn your business." (Applicant -- Leave your name and phone number on this recording.) END SCRIPT Equal Opportunity Employer

Keywords: Blanton's Air, Plumbing & Electric, Raleigh , Customer Service Representative, Hospitality & Tourism , Raleigh, North Carolina