Associate Team Leader

Company: H & R Block
Location: Raleigh
Posted on: May 17, 2022

Job Description:

Job Description What you---ll do--- Joining us as an Associate Team Leader , you---ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Helping others is what we do best at H&R Block, which means you---ll get to see the impact of your work firsthand. You won---t prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose---to provide help and inspire confidence in our clients and communities everywhere. You---ll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. Day to day, you---ll--- -- Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block -- Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary -- Serve as point of contact for onsite escalated client service concerns -- Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary -- Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience -- Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals -- Lead daily huddles and communicate essential information to office associates What you will bring to the team--- -- Prior experience working in customer service or similar role -- Strong organizational skills and ability to plan and manage day-to-day office operations -- Customer-centric mindset and strong communication skills -- Computer proficient with the ability to use MS Office -- Demonstrated ability to work independently with minimal supervision -- Passionate, determined, resilient under stress and a will to win attitude -- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs -- High school diploma / equivalent or higher It would be even better if you also had--- Experience supervising or managing people History of delivering outstanding customer experiences Bilingual candidates strongly encouraged to apply Company Description At H&R Block, we provide help and inspire confidence in our clients and communities everywhere. We---ve been true to this purpose since the beginning when brothers Henry and Richard Bloch founded the company in 1955. In that time, we---ve prepared more than 800 million tax returns. And we---ve grown to have company-owned and franchise retail locations in all 50 states, Puerto Rico and other U.S. territories, on U.S. military bases internationally and around the world.

Keywords: H & R Block, Raleigh , Associate Team Leader, Hospitality & Tourism , Raleigh, North Carolina