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Customer Service Representative

Company: Promised Land Realty
Location: Raleigh
Posted on: November 22, 2021

Job Description:

We are seeking a Customer Service Representative to join our team.

Job Requirements:
Handle customer/client inquiries and complaints
Process transfers and receiving orders
Troubleshoot and resolve product/services issues and concerns
Document and update customer/client records with the appropriate teams
Develop and maintain a knowledge base of the evolving products and services
Use active listening in all interactions to provide exemplary service that focuses on the client's experience
Answering phones

High school diploma or GED required
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
High level of proficiency in web-based database systems, real-time chat tools, Microsoft Office, Word and Excel; skills test may be required

Keywords: Promised Land Realty, Raleigh , Customer Service Representative, Hospitality & Tourism , Raleigh, North Carolina

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