Retail Support Specialist
Company: American First Finance
Posted on: May 4, 2021
We're growing!--If you are talented, self-driven,
well-organized, love people, passionate about customer service,
enjoy developing others, and you're seeking a career move that
truly recognizes individual growth and achievement, then we want to
talk with you!--
The Opportunity:------We're seeking a--Retail Support
Specialist--to be our on-the-ground representative and advocate in
leading retail outlets, helping our retail partners to provide the
right consumer finance solutions for their customers.--We already
have a partnership with these retailers, so this position is all
about support and advocacy.--These are salaried positions and also
offer generous bonus potential and excellent benefits.
Who are we?--------------At American First Finance--(AFF) we
support retailers across the U.S. with consumer finance solutions
that allow their shoppers to make purchases of goods and services
when, where and how they want!--
What does a Retail Support Specialist do?------------Our--Retail
Support Specialists--are high-energy, adaptable, have great
communication skills, and love working with people, whether its
partnering with Store Associates to show them how they can grow
their sales through the AFF program, or answering in-the-moment
questions that Store Associates or customers may have. At the very
core of this role, our Retail Support Specialists develop others by
building a deep knowledge of the AFF program and effectively
communicating this through impactful training of the retailer's
store associates to achieve desired results while providing
exceptional customer satisfaction. This role is fast paced, and
requires an efficient, ambitious individual who is both
team-oriented and capable of working independently.
What's on offer?--------In addition to joining a great team, this
is a salaried position with excellent opportunities to earn
attractive bonuses based on performance.--We also offer amazing
benefits, including top-notch medical, dental and vision plans,
plus life insurance, short and long term disability protections,
pet insurance, legal insurance, paid vacation time, and much
The role in more detail...--
- Professionally represent American First Finance within our
retail partners with a positive attitude and friendly yet
- Achieve Sales and Financial targets for your assigned
district/stores through proactive training and support of the
retailer's sales associates.
- Provide leadership, monitoring, and various forms of training
required to ensure retailer's sales associates can maximize all
potential sales opportunities while representing the AFF program
- Assist partner stores in resolving issues whether in-store
and/or over the phone.
- Assist stores in prospecting for new customer business by
telemarketing and distributing printed materials.
- Communicate and deliver various incentive programs to drive
business and partner engagement.
- Adhere to all company and partner policies and processes while
- Protect AFF assets through flawless expense management.
- Prioritize workload to provide a world-class experience to our
retailer partners and their customers.
- Demonstrate expert knowledge of AFF product and program terms
to correctly communicate when necessary to the retail stores
associates, managers, and district management.--
- Perform other duties as assigned by supervisor.--What
experience and skills do I need?--
- A High School Diploma.--Additional qualifications will be a
- A minimum of 2 years' retail/management experience.
- Being bilingual in English and Spanish isn't essential but will
be a plus.--
- Excellent time management, communication, and organizational
- Persuasive and goal-oriented.
- Driven individual, with Tenacity/Resilience.
- Great team player.
- Professional demeanor.
- True customer service advocate.
- Attention to details.
- Valid state driver's license and good driving record--Our Core
Servant Heart:--There's no place for egos here. Customers and
colleagues come first. Serving their needs and driving their
engagement is our success.--
Embrace Change:--That's not fear, that's excitement. We see change
as core to our survival and our ability to manage change as a
prerequisite to new opportunities that can allow us to learn, grow,
and do more.--
Walk the Talk:--We do what we say we are going to do and maintain
the highest standards of performance for ourselves and others, at
all times, always doing the right thing.--
Dare to be Different:--We are adaptable, creative, and courageous,
like entrepreneurs willing to take the necessary risks to innovate
and make things better. We challenge the status quo. We seek out
different ideas and perspectives as a means of expanding our
ability to think and do more.--
Get Stuff Done:--We do whatever it takes to get the job done right.
We inspect what we expect, take ownership of our actions, and
operate with a sense of urgency in everything we do.--
---No Drama:--We control the things we can control with a mindset
to find solutions while minimizing complaint. We are all here for
the same purpose, empowered to be the best we can be so that our
purpose to deliver great products and services to more customers
can be fulfilled.--
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.----
Keywords: American First Finance, Raleigh , Retail Support Specialist, Hospitality & Tourism , Raleigh, North Carolina
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