Security Operation Center Shift Supervisor
Company: G4S
Location: Raleigh
Posted on: January 13, 2021
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Job Description:
Job Introduction:Hiring Now! The world's leading private
security organization, G4S, has an immediate job opportunity for a
E-SOC Shift Supervisor. As a E-SOC Shift Supervisor, you will
oversee--the employees on hiyour shift and you will also able to
respond and assist security personnel in reporting emergency and
non-emergency events to the Security Operations Center. As an E-SOC
Shift Supervisor, you will be responsible for monitoring multiple
security systems to aid in the safety and security of persons and
properties. The E-SOC Shift Supervisor is required to detect
unfavorable situations, dispatch security officers, and make proper
notifications to the appropriate level of management. G4S is a
security provider for the United States government, fortune 500
companies, nuclear power plants, oil and gas companies, airport,
ports, banks, hospitals, factories, warehouses, commercial
facilities, residential communities and much more. As a full time
employee of G4S, you will be entitled to the following benefits:
Major Medical, Dental and Vision Paid vacation 401K Opportunities
for additional training to aid in your professional development As
an employee you will also be able to participate in the Promote Me!
Community. Promote Me! is available to interested current employees
as a way to express interest in further advancement, as well as
gain information and encourage professional development. Further,
as a current employee you will be eligible to participate in large
group rates for the following benefits: Critical Illness Accident
Insurance Whole Life Insurance Individual Short-Term Disability
Pre-Paid Legal Services Identity Theft Services Pet Insurance In
addition, G4S provides benefits that are automatically available to
all employees, whether you enroll in a G4S insurance plan or not.
And with no premiums to pay! RxCut Pharmacy Discount Program Doctor
on Demand Qualsight LASIK Savings Perks at Work: G4S Employee
Discount Program Alliant Credit Union Purchasing Power Active &
Fit: G4S Fitness Center Membership FinFit: Financial Wellness
Program DailyPay: Access your pay when you need it G4S offers job
security, excellent pay and benefits, and career opportunities. We
offer entry level careers, management careers, sales careers and
executive careers across the United States and internationally.
#RALRole Responsibility:Specific Duties and Essential Functions
Oversee the staffing, scheduling, and on-site training for security
officers assigned to his/her shift Ensure that contract-required
training and screening elements for security personnel have been
met Maintain overtime to a minimal or preset requirement designated
by G4S. Ensure quality of service and contract compliance by
regularly inspecting security personnel and their job performance
when assigned to his/her shift. Reporting and notifications;
providing interface during critical and non-critical emergency
events from report to resolution. In addition, providing constant
information updates wherever applicable in an effort to ensure
situation, events, incidents are resolved in an appropriate manner.
Make recommendations for positive and negative personnel actions
for those under his/her direct supervision Respond to client
requests Access control; using CCTV to monitor exterior doors,
building perimeters and sensitive building areas (data centers,
executive areas, market room etc.); acknowledge forced open and
held open alarms; monitor badge activities; monitor and verify
access; provide momentary door unlocks and access to card-reader
doors and garage gates Customer service; ensure that all forms of
communication (email, phone conversation etc.) are all done in a
courteous and professional manner. Life safety and emergency
response; ability to guide and assist clients during emergency and
non-emergency situational phone calls (trapped elevator)The Ideal
Candidate:Education, Licenses and Certifications Required Must
possess a high school diploma or equivalent Must be able to pass
any State-required training or other qualifications for licensing
Must be able to pass a State licensing test if you will be driving
a company-owned or client-provided vehicleType and Length of
Specific Experience Required Work history must include progressive
leadership/management experience Must possess one or more of the
following: 1 year of experience in security with knowledge of
access control systems, closed circuit television systems, radio
communications, telecommunications systems, and security systems
technology 1 year of documented experience as an operator in a
control center, command center, security communications center,
tactical operations center, emergency dispatch center or similar
environment Must possess one or more of the following Verifiable
work history in any field One or more years of verifiable and
successful security experience Service in auxiliary police or
cadets Service in the active duty military, military reserve or
National Guard Associate's degree or higher in any discipline
Skills Required Proficient computer skills including Microsoft
Office Effective oral and written communication skills Active
listening skills Ability to assess and evaluate situations
effectively Ability to identify critical issues quickly and
accurately Attention to detailOther Must be at least 18 years old
or the minimum age required by the state, if higher Must be a
United States Citizen Be able to work flexible schedules Have
access to reliable transportation Ability to successfully complete
all training required for the position Ability to operate radio or
telephone equipment and/or console monitors Demonstrated ability to
interact cordially and communicate with the public Subject to a
drug screen to the extent permitted by law Must be able to provide,
upon job offer, a DD214 discharge document with discharge status
indicated, if prior militaryPhysical Requirements and Environment
Environment: Office: minimal to no exposure to extreme temperatures
is expected Major activity: Working on PC and using telephone radio
while sitting Physical efforts to carry out job duties: Limited, to
include some standing, bending, maneuvering up to 10 pounds, and
limited stretching and reaching.About the Company:EOE
Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity
G4S is an Equal Opportunity/Affirmative Action Employerand an
Alcohol- and Drug-Free Workplace G4S will consider qualified
applications with criminal histories in a manner consistent with
applicable federal, state, and local laws. If you have any
questions regarding Equal Employment Opportunity, Affirmative
Action or Diversity and Inclusion, or have difficulty using the
online system and require an alternate method to apply, please
contact our Corporate Human Resources Department at (800) 506-6265.
To receive an update on your application status, please contact our
local office by following this
link:--http://g4s.us/en/Contact-Us/Local-Offices
Keywords: G4S, Raleigh , Security Operation Center Shift Supervisor, Hospitality & Tourism , Raleigh, North Carolina
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