Security Operation Center Shift Supervisor

Company: G4S
Location: Raleigh
Posted on: January 13, 2021

Job Description:

Job Introduction:Hiring Now! The world's leading private security organization, G4S, has an immediate job opportunity for a E-SOC Shift Supervisor. As a E-SOC Shift Supervisor, you will oversee--the employees on hiyour shift and you will also able to respond and assist security personnel in reporting emergency and non-emergency events to the Security Operations Center. As an E-SOC Shift Supervisor, you will be responsible for monitoring multiple security systems to aid in the safety and security of persons and properties. The E-SOC Shift Supervisor is required to detect unfavorable situations, dispatch security officers, and make proper notifications to the appropriate level of management. G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more. As a full time employee of G4S, you will be entitled to the following benefits: Major Medical, Dental and Vision Paid vacation 401K Opportunities for additional training to aid in your professional development As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development. Further, as a current employee you will be eligible to participate in large group rates for the following benefits: Critical Illness Accident Insurance Whole Life Insurance Individual Short-Term Disability Pre-Paid Legal Services Identity Theft Services Pet Insurance In addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay! RxCut Pharmacy Discount Program Doctor on Demand Qualsight LASIK Savings Perks at Work: G4S Employee Discount Program Alliant Credit Union Purchasing Power Active & Fit: G4S Fitness Center Membership FinFit: Financial Wellness Program DailyPay: Access your pay when you need it G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally. #RALRole Responsibility:Specific Duties and Essential Functions Oversee the staffing, scheduling, and on-site training for security officers assigned to his/her shift Ensure that contract-required training and screening elements for security personnel have been met Maintain overtime to a minimal or preset requirement designated by G4S. Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift. Reporting and notifications; providing interface during critical and non-critical emergency events from report to resolution. In addition, providing constant information updates wherever applicable in an effort to ensure situation, events, incidents are resolved in an appropriate manner. Make recommendations for positive and negative personnel actions for those under his/her direct supervision Respond to client requests Access control; using CCTV to monitor exterior doors, building perimeters and sensitive building areas (data centers, executive areas, market room etc.); acknowledge forced open and held open alarms; monitor badge activities; monitor and verify access; provide momentary door unlocks and access to card-reader doors and garage gates Customer service; ensure that all forms of communication (email, phone conversation etc.) are all done in a courteous and professional manner. Life safety and emergency response; ability to guide and assist clients during emergency and non-emergency situational phone calls (trapped elevator)The Ideal Candidate:Education, Licenses and Certifications Required Must possess a high school diploma or equivalent Must be able to pass any State-required training or other qualifications for licensing Must be able to pass a State licensing test if you will be driving a company-owned or client-provided vehicleType and Length of Specific Experience Required Work history must include progressive leadership/management experience Must possess one or more of the following: 1 year of experience in security with knowledge of access control systems, closed circuit television systems, radio communications, telecommunications systems, and security systems technology 1 year of documented experience as an operator in a control center, command center, security communications center, tactical operations center, emergency dispatch center or similar environment Must possess one or more of the following Verifiable work history in any field One or more years of verifiable and successful security experience Service in auxiliary police or cadets Service in the active duty military, military reserve or National Guard Associate's degree or higher in any discipline Skills Required Proficient computer skills including Microsoft Office Effective oral and written communication skills Active listening skills Ability to assess and evaluate situations effectively Ability to identify critical issues quickly and accurately Attention to detailOther Must be at least 18 years old or the minimum age required by the state, if higher Must be a United States Citizen Be able to work flexible schedules Have access to reliable transportation Ability to successfully complete all training required for the position Ability to operate radio or telephone equipment and/or console monitors Demonstrated ability to interact cordially and communicate with the public Subject to a drug screen to the extent permitted by law Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior militaryPhysical Requirements and Environment Environment: Office: minimal to no exposure to extreme temperatures is expected Major activity: Working on PC and using telephone radio while sitting Physical efforts to carry out job duties: Limited, to include some standing, bending, maneuvering up to 10 pounds, and limited stretching and reaching.About the Company:EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity G4S is an Equal Opportunity/Affirmative Action Employerand an Alcohol- and Drug-Free Workplace G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws. If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265. To receive an update on your application status, please contact our local office by following this link:--http://g4s.us/en/Contact-Us/Local-Offices

Keywords: G4S, Raleigh , Security Operation Center Shift Supervisor, Hospitality & Tourism , Raleigh, North Carolina