Operations Administrator- Duke Raleigh Hospital- PT- Nights
Company: Duke Health
Location: Raleigh
Posted on: April 25, 2024
Job Description:
At Duke Health, we're driven by a commitment to compassionate
care that changes the lives of patients, their loved ones, and the
greater community. No matter where your talents lie, join us and
discover how we can advance health together. -About Duke Raleigh
Hospital -Pursue your passion for caring with Duke Raleigh Hospital
in Raleigh, North Carolina, which has been part of Duke Health
since 1998 and has served Wake County for more than 35 years. Duke
Raleigh Hospital features 204 inpatient beds and offers a
comprehensive array of services, including cancer, cardiovascular,
neuroscience, advanced gastrointestinal, and wound healing care.
Duke Nursing Highlights: -
- Duke University Health System is designated as a Magnet
organization
- Nurses from each hospital are consistently recognized each year
as North Carolina's Great 100 Nurses.
- Duke University Health System was awarded the American Board of
Nursing Specialties Award for Nursing Certification Advocacy for
being strong advocates of specialty nursing certification.
- Duke University Health System has 6000 + registered nurses
- Quality of Life: Living in theTriangle!
- Relocation Assistance (based on eligibility) -Duke Raleigh
Hospital is looking for an Operations Administrator to join their
team in a part time, nights capacity. This position will average 8
hours a week over the course of 8 weeks. - -Candidates must have
both weeknight and weekend availability. - -General Description of
the Job ClassThe Operations Administrator provides on-site
operational leadership on a 24-hour basis (including weekends and
holidays). This position will have the authority to act on behalf
of hospital leadership. The Operations Administrator must act
independently to provide crisis management, interpret policy, make
timely decisions that directly impact patient care, ensure timely
and effective communication and collaboration among departments,
and provide operational oversight throughout the Hospital. This
position is the administrative liaison to patients, families,
health system employees and external customers. -Duties and
Responsibilities of this Level -Demonstrate judgment and
self-sufficiency in effective problem solving while serving as the
administrative and operational resource for the hospital.
-Intervene in situations involving patients, visitors, hospital
staff and other external customers. -Coordinate operations and
personnel activities to meet CSU/Departmental, Hospital and Health
System objectives related to the provision of services within
designated areas.Maintain interface with departmental personnel to
ensure there is adequate space and facilities for patient care and
coordination of facilities. -Oversee patient care flow while
redirecting and allocating resources.Determine necessary space,
equipment, supplies and support systems to ensure effective
functioning of unit/department. -Investigate patient/visitor
concerns and implements appropriate courses of action. -Take
corrective action in situations requiring immediate intervention,
including interpretation and administration of hospital policy and
work rules.Intervene and problem solves for
inter-/intra-departmental issues. Facilitate interdepartmental
communication, negotiation and decision- making.Obtain adequate
facts and evaluates data to identify and intervene in actual and/or
potential safety and risk management issues.Communicate pertinent
information (verbal and/or electronic) in a timely manner to
hospital administration and department leadership.Document
pertinent information, actions and decisions and communicates to
appropriate leadership.Communicate issues identified by front line
staff to appropriate administrative team related to new
administrative or departmental initiatives.Support clinical,
operational and facility services throughout the entire Hospital on
a 24-hour basis.Collaborate with clinical and support staff to
foster delivery of quality careCoordinate triage activities, as
needed, through communication with the Emergency Department, Bed
Control and Chief Medical OfficerAssist staff in identifying
clinical experts for specific patient population concerns.Attend
Code Five events and participates as needed; provide feedback for
staff and completes QA report.Assist Patient Access Services in
coordinating patient placement. -Maintain visibility with hospital
staff through rounds.Assist in evaluating and reassigning staff
during crisis situations.Serve as Notary Public for assistance with
advance directives (healthcare power of attorney and living
will).Participate in JCAHO activities.Coach staff in problem
solving, effective communication strategies, conflict resolution
and career path opportunities.Provide on-site management/leadership
of crisis situations to prevent or minimize disruption of
services.Optimize resources to maintain facility operations.Monitor
emergency action procedures and coordinate activities related to
patient/staff evacuation as needed.Function as on-site coordinator
for internal/external disasters or other major events.Assist with
the initiation of the severe weather policy in conjunction with the
leadershp team -Authorize financial assistance up to $100.00 for
patient satisfiers and operational situations. -Determine when AOC
is notified for second level intervention. Perform other related
duties incidental to the work described herein. -Required
Qualifications at this Level -EducationBachelor's degree in Nursing
(BSN) is required. Master's degree is strongly
preferred.ExperienceWork requires a minimum of five years of
relevant experience of which two of the years must be
clinical.Degrees, Licensure, and/or CertificationCurrent or compact
RN licensure in the state of North Carolina required. BLS required.
-Distinguishing Characteristics of this Level -The intent of this
job description is to provide a representative and level of the
types of duties and responsibilities that will be required of
positions given this title and shall not be construed as a
declaration of the total of the specific duties and
responsibilities of any particular position. Employees may be
directed to perform job-related tasks other than those specifically
presented in this description. -Duke University is an Affirmative
Action/Equal Opportunity Employer committed to providing employment
opportunity without regard to an individual's age, color,
disability, gender, gender expression, gender identity, genetic
information, national origin, race, religion, sex, sexual
orientation, or veteran status.Duke aspires to create a community
built on collaboration, innovation, creativity, and belonging. Our
collective success depends on the robust exchange of ideas-an
exchange that is best when the rich diversity of our perspectives,
backgrounds, and experiences flourishes. To achieve this exchange,
it is essential that all members of the community feel secure and
welcome, that the contributions of all individuals are respected,
and that all voices are heard. All members of our community have a
responsibility to uphold these values. -Essential Physical Job
FunctionsCertain jobs at Duke University and Duke University Health
System may include essential job functions that require specific
physical and/or mental abilities. Additional information and
provision for requests for reasonable accommodation will be
provided by each hiring department. - Duke is an Affirmative
Action/Equal Opportunity Employer committed to providing employment
opportunity without regard to an individual's age, color,
disability, gender, gender expression, gender identity, genetic
information, national origin, race, religion, sex, sexual
orientation, or veteran status. - Duke aspires to create a
community built on collaboration, innovation, creativity, and
belonging. Our collective success depends on the robust exchange of
ideas-an exchange that is best when the rich diversity of our
perspectives, backgrounds, and experiences flourishes. To achieve
this exchange, it is essential that all members of the community
feel secure and welcome, that the contributions of all individuals
are respected, and that all voices are heard. All members of our
community have a responsibility to uphold these values. - Essential
Physical Job Functions: Certain jobs at Duke University and Duke
University Health System may include essentialjob functions that
require specific physical and/or mental abilities. Additional
information and provision for requests for reasonable accommodation
will be provided by each hiring department. -
Keywords: Duke Health, Raleigh , Operations Administrator- Duke Raleigh Hospital- PT- Nights, Healthcare , Raleigh, North Carolina
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