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Clinical Manager - Remote

Company: Sharecare
Location: Raleigh
Posted on: May 27, 2023

Job Description:

Job Description:
Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting everyone through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit---www.sharecare.com.
CareLinx by Sharecare is looking for a Clinical Manager to assist with CareLinx's Health Partnerships on the Customer Success team. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers. This role will be primarily supporting a large health plan whose members enroll in a non-medical home care benefit through CareLinx as well as other partnerships as needed. The Clinical Manager will be responsible for monitoring and analyzing incoming data from tasks being completed in the home of members and ensuring the data is accurate and complete. Additionally, this role will help support members via educational outreach and occasional outreach to members' primary care providers to help coordinate care.
As a Clinical Manager, you are the guiding expert on using data to identify clinical risks in the home for the health plan, or other partner types, to take early intervention steps. You need to have excellent communication skills and be comfortable working in ambiguity on occasion. You should also have experience in data analysis and be able to review data and identify gaps or potential interventions to impact positive health changes. There will be opportunities to affect program development through your clinical experience and to make recommendations to health partners and the rest of the CareLinx team from a clinical perspective. This may include consulting with our partners to help strategize on leveraging the CareLinx technology to help meet goals and objectives for the program. You should be a team player and be willing to learn about CareLinx's partners, to be a strategic, clinical advisor. You need to thrive in a fast-paced, technology-forward environment and be comfortable working from home. If you think there's alignment with the description above, CareLinx may be the place for you.
Job Summary:

  • Manage a caseload of families who will be enrolling in a non-medical home care benefit

  • Monitor incoming care plan task data, which caregivers complete with members in the home and serve as a quality control to ensure the proper tasks are associated with the correct members

  • Liaise with internal CareLinx teams to ensure caregivers are completing care plan tasks as intended

  • Analyze and identify in-home care risks from data and escalate to the health plan as appropriate

  • Work collaboratively and professionally with other team members and teams within CareLinx (e.g., Product, Customer Success, Operations, Engineering, etc.)

  • Document accurate and complete notes in CareLinx's system related to any interactions

  • Participate in meetings with health partners' clinical team members and report out on findings and best practices

  • Outreach directly to members to follow up to gather additional information after health status changes like recent falls, chronic illness, etc.

  • Assist with coordinating referrals to additional social and clinical benefits and services within health partner resources

  • Create composite reports for partners and internal executive management using incoming data to track key metrics, program and partner progress

  • Additional job duties may be assigned on an as-needed basis


    • Effective time management skills

    • Superior organization and multitasking capabilities

    • Goal-oriented and data-driven, problem solver

    • Comfortable working autonomously and remotely

    • Professional, confident, outgoing demeanor - soft skills are a must

    • Excellent verbal and written communication skills

    • Experience working with Microsoft Office/Google Suite

    • Comfortable learning new software technologies

    • Attention to detail

    • Ability to maintain strict confidentiality, and exercise good judgment

    • Active license as a US-based, registered nurse (RN)

      Preferred Qualifications:

      • At least some clinical quality work experience

      • Familiarity with in-home care

      • Experience developing individualized and program-specific care plans

      • Bachelor's Degree

        Physical Requirements

        • Prolonged periods of sitting at a desk and working on a computer.

          About CareLinx:
          CareLinx provides in-home care, fundamentally re-engineered through technology to bridge healthcare's last mile and deliver better health. It is the leading online caregiver marketplace with over 450,000 caregivers nationwide. CareLinx partners with families, health systems, and payers to provide a plug and play post-acute care solution that delivers on-demand comprehensive support, visibility into the home, and cloud-based tools for centralized, real-time interventions.
          Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
          Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Keywords: Sharecare, Raleigh , Clinical Manager - Remote, Healthcare , Raleigh, North Carolina

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