Advice Intake Representative Nurse Advice
Company: WakeMed Health & Hospitals
Location: Raleigh
Posted on: January 26, 2023
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Job Description:
About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is the
leading provider of health services in Wake County. With a mission
to improve the health and well-being of our community, we are
committed to providing outstanding and compassionate care. For more
information, visit www.wakemed.org.
EOE
Position Information:
The Advice Intake Representative provides support for the telephone
triage service by processing inbound and outbound calls, responding
to fax transmissions and managing electronic notifications.
Information from calls, transmissions and notifications, such as
patient demographics and reason for call/chief complaint, is
documented into an electronic triaging application and/or the
electronic medical record system, so that the telephone triage
nurses can call patients back within a time frame established by
emergency call prioritization. The Advice Intake Rep communicates
with patients, patient families or advocates and internal and
external medical providers. Additional duties include but not
limited to: responding to inquiries from employees who call into
the after-hours Exposure/Injury Line; fielding after-hours calls
for WakeMed?s Home Health and contacting the on-call home health
nurse as necessary; conferencing after-hours InterAct calls with
the on-call sexual abuse nurse; forwarding electronic notifications
from providers referring patients to one of the WakeMed Emergency
Departments. The Advice Intake Rep understands the needs of the
organization and supports the mission, values, and aspirational
goals.
Experience Requirements:
2 Years Customer Service In Healthcare Required - And 2 Years
Related Position Experience Preferred - And 2 Years Multi-Line
Telephones Preferred - And 2 Years Physician Practice - Pediatrics
Preferred
Education Required:
High School Diploma or Equivalent Required College Courses Nurse
Aide Preferred - Or Associate's Degree Medical Assisting
Preferred
Licensure/Certification Requirements:
Certified Nursing Assistant Preferred - And Certified Medical
Assistant Preferred
Hours of Work:
Every Mon/Tue/Fri 5pm-9pm; Every other Sat/Sun 1pm - 8:30pm
Weekend Requirements:
Every Other
Call Requirements:
No Call
Keywords: WakeMed Health & Hospitals, Raleigh , Advice Intake Representative Nurse Advice, Healthcare , Raleigh, North Carolina
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