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Advice Intake Representative Nurse Advice

Company: WakeMed Health & Hospitals
Location: Raleigh
Posted on: January 26, 2023

Job Description:

About WakeMed:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.


Position Information:

The Advice Intake Representative provides support for the telephone triage service by processing inbound and outbound calls, responding to fax transmissions and managing electronic notifications. Information from calls, transmissions and notifications, such as patient demographics and reason for call/chief complaint, is documented into an electronic triaging application and/or the electronic medical record system, so that the telephone triage nurses can call patients back within a time frame established by emergency call prioritization. The Advice Intake Rep communicates with patients, patient families or advocates and internal and external medical providers. Additional duties include but not limited to: responding to inquiries from employees who call into the after-hours Exposure/Injury Line; fielding after-hours calls for WakeMed?s Home Health and contacting the on-call home health nurse as necessary; conferencing after-hours InterAct calls with the on-call sexual abuse nurse; forwarding electronic notifications from providers referring patients to one of the WakeMed Emergency Departments. The Advice Intake Rep understands the needs of the organization and supports the mission, values, and aspirational goals.

Experience Requirements:

2 Years Customer Service In Healthcare Required - And 2 Years Related Position Experience Preferred - And 2 Years Multi-Line Telephones Preferred - And 2 Years Physician Practice - Pediatrics Preferred

Education Required:

High School Diploma or Equivalent Required College Courses Nurse Aide Preferred - Or Associate's Degree Medical Assisting Preferred

Licensure/Certification Requirements:

Certified Nursing Assistant Preferred - And Certified Medical Assistant Preferred

Hours of Work:

Every Mon/Tue/Fri 5pm-9pm; Every other Sat/Sun 1pm - 8:30pm

Weekend Requirements:

Every Other

Call Requirements:

No Call

Keywords: WakeMed Health & Hospitals, Raleigh , Advice Intake Representative Nurse Advice, Healthcare , Raleigh, North Carolina

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