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Innovation Engineer - Duke Health Technology Solutions - Durham

Company: Duke Health
Location: Raleigh
Posted on: November 26, 2022

Job Description:


Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems.

A 2018 'Most Wired' health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award - highest honor by the Healthcare Information and Management Systems Society (HIMSS) - for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians, and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.

Essential tasks/responsibilities:

  • Define and assist with implementing improvements for our use of GitOps methodologies and practices
  • Support & contribute improvements to the availability, scalability, latency, and efficiency of our GitLab infrastructure
  • Assist with building, deploying, and managing cloud native applications hosted on-prem and in various cloud service providers
  • Debugging CI/CD problems at scale for our mission critical services and help our development teams implement lasting fixes to recurring issues
  • Execute, debug, and configure CI/CD pipelines
  • Assist with defining and measuring production availability, navigating known downtime, and service level outages
  • Analyze service requests and take appropriate action meeting defined SLA
  • Define and implement monitoring metrics and alerts to ensure tools and environments are meeting SLA's for uptime and performance
  • Advance Infrastructure-as-Code and GitOps processes and procedures for our organization
  • Work closely with across organizational disciplines to understand requirements and how our developers build/test/deploy their apps Minimum Qualifications

    • Bachelor's degree or MS in Software Engineering, or 4 years of relevant work experience.
      • VMWare, Microsoft Server, Red-Hat Linux, and/or AIX certification(s) preferred.
      • A+, Security+, and or Network+ certification(s) preferred. Experience:

        Level 1: No experience required beyond the minimum education (or equivalency) requirement.

        Level 2:

        Two years of related experience in the areas listed below is required.
        • Microcomputer skills (including Windows 2000, XP, and 7).
        • Microsoft Office application suite.
        • Server administration (Windows, Red Hat Linux, and/or AIX).
        • Experience configuring and installing servers used in mid-size networks (100 - 1000 users).
        • Windows, UNIX, VMware and Citrix.
        • Tivoli's Inventory, Distributed Monitoring, TEC, Remote Control applications.
        • SAN and NAS technologies such as EMC, IBM, and HP EVA. Level 3:

          Four years of operational experience in the following areas is required:
          • Multiple storage technologies and SAN.
          • Design, implementation and maintenance, specifically in AIX, LINUX and Windows.
          • Virtualization
          • Systems and application monitoring and management tools, such as Tivoli. Required Skills:
            • Experience managing Git software repositories and branch strategies to support concurrent/parallel product development streams
            • Experience installing, administering, and automating source and binary repositories and version control
            • Experience installing, administering, and automating build and packaging systems for distribution of SW products
            • Extensive expertise in looking at the build process and making it faster for developers
            • Enterprise experience with Continuous Integration (CI) and Build engineering
            • Experience with Docker/Kubernetes and cloud providers such as AWS, Microsoft, or Google Cloud Preferred Skills:
              • CKA or CKAD Kubernetes certification or Red Hat OpenShift certification
              • Current certification(s) for at least one public cloud provider (AWS, Microsoft, or Google Cloud Platform)
              • Experience working in compliance environments preferred
              • Familiarity with ServiceNow or similar ticketing systems.
              • Enterprise GitHub/GitLab Administration experience is also a plus
              • Azure DevOps experience is a plus Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

                Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

                Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Keywords: Duke Health, Raleigh , Innovation Engineer - Duke Health Technology Solutions - Durham, Healthcare , Raleigh, North Carolina

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