RaleighRecruiter Since 2001
the smart solution for Raleigh jobs

Customer Success Manager

Company: Surprise HR, Inc.
Location: Raleigh
Posted on: November 11, 2019

Job Description:

At Surprise HR, we're committed to hiring builders who are inspired by our team's guiding principle: to derive a tremendous sense of purpose from the inner quest for excellence itself, being driven from within to make anything we touch be the best it can be. We take pride in developing deep user understanding, obsess about the details, and go the extra mile to show our users we love them. We are first and foremost customer driven - customer success, engineering, product and design collaborate as equals to create a phenomenal end user experience.
We are growing our Customer Success function because we will be launching programs and initiatives to empower our customers to gain the most value through their relationship with SurpriseHR. The goal of the CSM team is to build systemic programs for customer health, retention, and growth across the customer experience with Surprise HR. This position will be focused on driving better outcomes for Surprise HR customers and our business by actively aiding in their success with our products and services.
About you:We are looking for a thoughtful contributor who can derive insights and build programs to help customers thrive and grow with SurpriseHR services and software. We need someone with excellent communication skills, as much of the work of this team will be focused on partnering with product, fulfillment, sales, and marketing to drive outcomes. The ideal candidate will have experience in customer success, upsell/cross-sell, and/or customer lifecycle programming. We're also looking for individuals with an entrepreneurial spirit, who can roll up their sleeves, run experiments to determine what creates the most success for our customers, and a background in program or project management to help us scale these programs.
Your impact:

  • Work with Fulfillment, Sales and Engineering teams to develop and maintain customer health score and achieve renewal and upsell/cross-sell targets
  • Own program creation and rollout from initial hypothesis to business case to program implementation and measurement
  • Map the customer journey and understand key touchpoints for value expansion of our customer base
  • Use your communication and partnership skills to manage stakeholders through authentic influence in order to drive Customer Success goals
  • Build data-informed business cases for how to best drive customer health and growth at scale
  • Collect and organize insights from the customer journey to identify key inflection points for customer health and growth and develop a point of view for how to act on findings
    Requirements:
  • Bachelor's Degree from a Top-50 university (for local applicants Duke, UNC preferred)
  • Demonstrated academic achievement would be ideal (e.g. honors, Dean's list, etc.)
  • 3-5 years of relevant experience
  • At a high-growth technology company would be ideal (startups included)
  • Has owned at least $1M+ ARR book of business and has been directly responsible for quarterly renewal and expansion targets
  • Able to execute: develop, launch, and iterate on Customer Success programming in a resource-constrained environment
  • Impeccable communications skills; able to tell stories with data insights and generate buy-in cross-functionally
  • Analytical and quantitative-heavy background
  • Has a mental framework that's analytical and first-principles-based
  • Career-focused and wanting to work hard in an impact-heavy role
  • Self-starter who performs best with little structure and big business objectives
  • Builder mindset; excitement to roll up your sleeves and drive change within an organization
    About us:
  • A team of like-minded people, united by a mission, of which you will be an essential part
  • Competitive comp and equity
  • Company-paid medical, dental and vision insurance
  • And, of course, we get Surprises internally

Keywords: Surprise HR, Inc., Raleigh , Customer Success Manager, Executive , Raleigh, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Inside Sales Manager, LastPass in Raleigh, North Carolina - Careers at 1020 - Raleigh, NC
Description: br Overview br br br We're looking for a proven leader who knows how to build and motivate inside sales professionals with diverse backgrounds and different levels of experience. The ideal candidate (more...)
Company: LogMeIn
Location: Raleigh
Posted on: 11/23/2019

Junior/Assistant Facility Manager
Description: Linder Industrial Machinery is the premier Komatsu dealership in the U.S with 16 locations in Florida, North Carolina, and South Carolina. We are for a Junior/Assistant Facility Manager who will be based (more...)
Company: Linder Industrial Machinery Company
Location: Raleigh
Posted on: 11/23/2019

Psychiatric Medical Director (Physician #12442)
Description: Raleigh - North Carolina. A non-profit organization that provides behavioral and medical therapies
Company: FCSpsy
Location: Raleigh
Posted on: 11/23/2019


Order Entry Specialist - Order Management Specialist
Description: Job Title: Order Entry Specialist - Order Management SpecialistLocation: Raleigh NCThis is a 10 month assignment with possibility for extension.Pay Rate: 18-20/hour plus benefits health, dental, life (more...)
Company: Dahl Consulting
Location: Raleigh
Posted on: 11/23/2019

Senior Clinical Data Manager - Small CRO - Remote
Description: Job Summary: A small CRO has partnered with Meet as they are currently in search of an experience Clinical Data Manager to join their growing Informatics group. Our client has been in existence for 20 (more...)
Company: Meet
Location: Raleigh
Posted on: 11/23/2019

Enrole Customer Project Manager
Description: Position: Enrole Customer Project Manager br Required Skills: br br li U2 UniVerse/UniData Multi-Value Databases UniVerse preferred br li UniBasic Programming br li JSP, HTML, JavaScript, (more...)
Company: Entrinsik, Inc
Location: Raleigh
Posted on: 11/23/2019

Small Business Auto Territory Sales Manager
Description: Primary Purpose:Solicit new business from agents and maintain current business levels by meeting territory volume and profit objectives, while maintaining and growing a relationship between National General (more...)
Company: National General Insurance
Location: Raleigh
Posted on: 11/23/2019

Business Development Manager
Description: PharPoint Research, an award-winning CRO with offices in Durham and Wilmington, NC, has an immediate opportunity for a professional Business Development Manager to join our growing team. The Business (more...)
Company: PharPoint Research, Inc.
Location: Raleigh
Posted on: 11/23/2019

Audit Manager
Description: At HPG you have a unique opportunity to build a successful and meaningful career while experiencing a balanced quality of life. We offer complex, challenging work and a small friendly environment - a (more...)
Company: Hughes Pittman & Gupton, LLP
Location: Raleigh
Posted on: 11/23/2019

Senior Sales Manager, SmartGov
Description: WHO THEY ARE:Our client is leading the way in their space, providing cloud-based operations management software to help optimize the way their clients do business. Through innovative technology, they (more...)
Company: SomethingNew LLC
Location: Raleigh
Posted on: 11/23/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Raleigh RSS job feeds