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Service Design Manager

Company: Affiliated Computer Services
Location: Raleigh
Posted on: November 11, 2019

Job Description:

Service Design Manager The Service Design Manager is a leadership position in an Engineering Services and Support team responsible for the design, deployment and support of secure on-prem and cloud (IaaS, PaaS) hosting solutions for new and improved core services offered by Xerox. Searching for a seasoned IT leader with a strong technical background and knowledge of ITIL framework and Service Design. Responsibilities: Work with the Xerox Business Units to capture hosting and support requirements for new or improved Xerox offerings and produce high-quality, secure, and resilient service designs Own, manage, and build business relationships Lead a team of Service Delivery Managers, Project Managers, and IT Security Specialists Responsible for ensuring that policies, processes and procedures are in place to protect business critical operations environment Provide guidance on initiatives to achieve and maintain certifications supporting strategic business objectives Assist with budget planning and management Provide oversight over various processes within Service Design ITIL framework not limited to Service Level Management, Capacity Management, Availability Management, Service Continuity Management, and Information Security Management Requirements: University degree in Information Technology, Cybersecurity, or a related subject ITIL v3 Certification Knowledge of the Software Development Lifecycle processes including: Agile and traditional delivery models, coding, and code promotion Familiarity with industry security standards like ISO27001 and Sarbanes Oxley Good understanding of IaaS and PaaS Cloud concepts and providers Experience with implementing Information Security policies Experience of cross-functional working and the ability to demonstrate a collaborative approach with regards to building key relationships across the business and external partners Understanding of operation environments including across the service management lifecycle (strategy, design, transition and continuous service improvement) Must possess excellent written and verbal communication skills Must maintain high degree of confidentiality Strong team player with professional interpersonal style Experience in project management or service delivery roles in business and/or technology Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to **********************************. Be sure to include your name, the job you are interested in, and the accommodation you are seeking. United States-North Carolina-Raleigh Jul 30, 2019, 1:51:51 PM Regular

Keywords: Affiliated Computer Services, Raleigh , Service Design Manager, Executive , Raleigh, North Carolina

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