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Assistant General Manager

Company: Daly Seven, Inc.
Location: Raleigh
Posted on: October 13, 2019

Job Description:

Our company, Daly Seven, Inc. owns and manages 40 hotels in North Carolina, South Carolina and Virginia. We partner with Hilton, Marriott, IHG, Hyatt and Best Western brands to deliver an excellent product and extraordinary service to our employees and guests. We are currently hiring an Assistant GeneralManager for our 81 room Holiday Inn & Suites, Durham, NC. Our Assistant General Manager will be responsible for the following:

  • Directly supervise the Front Desk Staff and operations
  • Greet guests, function as desk clerk when needed, train desk clerks and auditors, handle guest complaints, establish and maintain reservations.
  • Monitor Desk Clerk performance and prepare disciplinary actions as needed
  • Conduct staff meetings and Superstar training with front desk clerks
  • Serve as desk clerk during breaks in shift schedules
  • Serve as back up during call-ins
  • Assist General Manager and Sales Manager with sales
  • Handle all group bookings
  • Compute time cards daily, reconcile housekeeping reports, and complete Daily Payroll Report
  • Compute bi-weekly time and complete Payroll Report for managers review before submitting to Payroll
  • Complete Daily Control Reports, review audit, count money, and make deposits in General Managers absence
  • Run Direct Bill statements and mail on a weekly basis. Enter payments as received
  • Interview and recommend candidates for hire
  • Assist other departments when needed
  • Inspect 50' of guest rooms monthly for General Managers inspection
  • Monitor safety measures and meetings
  • Represent property at community functions
  • Maintain room inventories
  • Assist General Manager in all property operations and act for General Manager in his/her absence
  • Complete Daly Seven, Inc. and/or Franchise Company training as required Must have hotel management experience, preferably in the IHG brand Minimum of a 2 year college degree from an accredited university OR equivalent experience Excellent leadership skills and ability to manage hourly staff Excellent written and oral communication skills Excellent customer service skills High Energy Professional image, communicated through demeanor, dress and communication Available to work when needed, including weekends, holidays and nights depending on staffing needs Benefits:
    • Health insurance (employee pays portion)
    • 10 days Paid time off
    • 6 (six) paid holidays
    • 401K
    • IHG employee discount program
    • Company paid training
    • Opportunities for advancement

Keywords: Daly Seven, Inc., Raleigh , Assistant General Manager, Executive , Raleigh, North Carolina

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