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Manager, Delivery

Company: Conduent
Location: Raleigh
Posted on: October 13, 2019

Job Description:

About ConduentConduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.Job Description--- Leads day-to-day functions and activities across department, including people management and operational subjects.

--- Assists in the overall business unit performance driving SLAs, adherence to business unit metrics and so on.

--- Drives innovation and efficiencies of business opportunities, applying processes improvements and/or new systems.

--- Assists in the management of the employee teams through coaching and developing, addressing people matters, identifying development needs.

--- Acts as the day-to-day operations client contact in order to resolve systems issues and to provide feedbacks to clients on quality and workload issues.

--- Generates reports on performance measurement and KPIs in order to facilitate business decisions.

--- Responsible for compliance with organizational policies and local regulations.

--- Responsible for keeping the business continuity plan (BCP) updated and executes it as needed.ClosingConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Keywords: Conduent, Raleigh , Manager, Delivery, Executive , Raleigh, North Carolina

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