Global Operations Manager
Company: Carolina Dental Partners, LLC
Posted on: October 12, 2019
GLOBAL OPERATIONS MANAGER Director of OperationsJOB DESCRIPTION
Carolina Dental Partners is a fast paced, growth oriented team that
is focused on providing exceptional dental care in a comfortable,
caring environment. We emphasize relationship based dentistry. We
don't treat teeth, we treat people. We are seeking an ambitious,
operationally-focused and results-driven Global Operations Manager
in the Raleigh, NC area.
The ideal candidate has strong leadership skills, possesses
positive motivational skills, is enthusiastic, organized,
harding-working, and results oriented.
Compensation & Benefits100+k per year (depending on experience and
performance)Benefits: Health, Dental, 401k, paid time off &
Duties and Responsibilities
The Global Operations Manager oversees the operations of our 4
current offices, acting as a liaison between the dental offices and
Address top growth priorities, focusing on individual practice
growth opportunities through optimized scheduling, internal and
Oversee and manage employees. Oversee annual review process.
Compile notes on employees from individual practice leadership team
and associate doctors. Give recommendation on raises based on
experience and job performance.
Implement and provide necessary training for staff on all global
processes and policies. Make necessary recommendations as needed to
Oversee Payroll. Review payroll reports for all employees. Ensure
team members are clocking in/out as required. Review, calculate,
and report payroll for all Dentists
Oversee conversion to centralized billing and call center in the
next 6-12 months.
Create dental supply ordering budget for each office. Systemize
ordering across all offices. Ensure we are hitting our monthly
Review/analyze KPIs and propose action items to move us toward our
goals. Examples include: Ensure collections at all offices are 95%
or better. Create systems of accountability to ensure our
collection protocols are being enforced, to include payment at time
of services, follow-up on outstanding claims, sending statements
when necessary. Overhead goal at each office is 50%. Search for
inefficiencies and opportunities to hit this goal, primarily
through growing production and minimizing expenses/unnecessary
Weekly meetings with practice owners to review practice performance
and any concerns, to include financial performance, HR,
Provides due diligence on prospective practice acquisitions, to
include dental equipment needs, IT needs, software conversion
needs, and estimate of overall immediate capital injection
necessary to bring practice up to our standards.
Oversees operational conversions on new practice acquisitions, to
include administrative and clinical best practices. Managing
hand-off from retiring doctor to new owners to include letter to
patients, website take-over, marketing campaign to promote new
doctor, transfer of accounts, utilities, etc.
Ensure optimal level of customer service and provide efficient
training to all staff members to achieve this goal.
Experience:Bachelor's degree (Required)Healthcare: 3-5 years
(Required)Operations Management: 3-5 years (Required)Proven
experience leading a high performing team.Proven experience
identifying and driving growth Healthcare site management
preferred, ideally multi-site managementAvailable for moderate
travel (travel between offices as needed)
About the right candidate for this position:The right individual
for this position will have had management experience in the
dental/medical field. Should be proficient with computers and
technology. Working knowledge of Open Dental preferred.Should know
and understand how an efficient dental office runs. Should also
know how to handle and manage people in a way to motivate and
support them. You should be able to earn the respect of the staff
through positive motivation and have the ability to connect with
all types of personalities.
Keywords: Carolina Dental Partners, LLC, Raleigh , Global Operations Manager, Executive , Raleigh, North Carolina
Didn't find what you're looking for? Search again!