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General Manager

Company: Consumer Education Services, Inc. (CESI)
Location: Raleigh
Posted on: August 17, 2019

Job Description:

JOB DESCRIPTION Summary/Objective Rapidly expanding product opportunities, the emergence of FinTech solutions and a looming expectation of a recession that will impact millions of consumers finds the non-profit credit counseling industry at an important crossroads. The General Manager role is a new senior level position in an extremely successful national non-profit credit counseling organization and will direct a single-site call center and servicing operation that provides thousands of callers and customers with professional and compassionate financial counseling and then sell appropriate services and provide ongoing, innovative support that enables customers to overcome identified financial challenges. The General Manager will partner with marketing and organizational support teams to craft an unmatched industry customer experience, tools and operational efficiency to achieve growth and other financial objectives. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Participates in formulating and administering company policies, directs and coordinates all department activities to develop actionable steps to meet business and growth objectives.Sales and Execution: Manage the timely execution of all sales programs and initiatives to ensure defined sales and profitability goals.Review analyses of activities, costs, operations and forecast data to determine and proactively report on department progress toward stated goals and objectives.Consult with the chief executive officer and others in organization to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.Develop, review, update and implement business planning and processes to achieve customer experience, sales and financial performance goals.Participate in the development and implementation of new products to expand offerings to address needs of existing customers and consumers in general. Develop counselors and other staff (teach, train, coach) on processes and procedures necessary to ensure customer education (budgeting, action planning, etc.) and maximize appropriate sales and profitability of DMP, DRP and other products while maintaining customer service. Set and accomplish individual and team goals for staff that parallel company objectives. CompetenciesBusiness AcumenSales Management - process and managementAttention to Process and Detail Problem Solving/AnalysisCommunication - written and verbalLeadership and Development of OthersAbility to Learn, Use and Manage Technology and Systems Supervisory ResponsibilityThis role manages and directs staff management in sales, servicing and operations. The role is responsible for the overall direction, coordination and evaluation of direct reports and for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Work EnvironmentFor the most part the employee will be exposed to ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Individuals may need to sit or stand as needed. The position may require walking primarily on a level surface for periodic periods throughout the day. The employee may reach above shoulder heights or below the waist or lift as required to file documents or store materials throughout the workday. Proper lifting techniques are required. TravelOccasional travel is expected with this position. Required Education and ExperienceBachelor's degree in business administration, management or a related fieldFour (4) to ten (10) years' related experience or trainingOr equivalent combination of education and experience. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: Consumer Education Services, Inc. (CESI), Raleigh , General Manager, Executive , Raleigh, North Carolina

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