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Warranty and Quality Assurance Manager

Company: McKee Homes
Location: Raleigh
Posted on: June 16, 2019

Job Description:

Description:
Warranty and Quality Assurance Manager Job DescriptionAdminister all aspects of processing and documenting warranty service requests and other home owner questions or concerns, as well as conduct quality walks during the construction schedule.

  • Maintain complete home owner warranty files
  • Schedule 30-day and 11-month customer service visits
  • Send routine reminders to home owners and trade partners at appropriate times
  • Respond to home owner contacts
  • Input warranty items into the appropriate system
  • Issue and distribute approved warranty work orders
  • Monitor completion of warranty work orders and update appropriate system
  • Prepare and distribute reports summarizing warranty work
  • Coordinate trade partners to complete warranty items
  • Document after-hours emergencies and follow up to ensure completion of needed work
  • Conduct quality walks during the construction schedulePM17.

    Requirements:
    Warranty and Quality Assurance Manager Competencies
    • Detail oriented
    • Communication Proficiency
    • Results Driven
    • Organizational Skills
    • Customer/Client Focus
    • Technical CapacityWarranty and Quality Assurance Manager Physical Demands
      • Valid Drivers License and Reliable Vehicle (Extensive travel is expected for this position, mostly within two hours driving distance)
      • Specific vision abilities required by this job include vision, color vision, and ability to adjust focus.
      • Frequently required to sit; occasionally required to stand and walk.
      • Occasionally required to reach with hands and arms.
      • Frequently required to talk or hear.
      • Occasionally required to bend, twist, or climb.
      • Moderate concentration/intensity, which includes prolonged mental effort with limited opportunity for breaks.
      • Average memory, taking into consideration the amount and type of information.
      • Moderate level of complexity for decision making. Average time pressure of decision making.
      • The noise level in the work environment is usually moderate to loud.
      • Must occasionally lift and/or move items over 70 pounds. PI110707080

Keywords: McKee Homes, Raleigh , Warranty and Quality Assurance Manager, Executive , Raleigh, North Carolina

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