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Customer Technical Support Manager

Company: Carrier Enterprise LLC
Location: Raleigh
Posted on: May 19, 2019

Job Description:

DESCRIPTION

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. Carrier Enterprise sells and distributes Carrier, Bryant and Payne residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies throughout the United States, Latin America and Caribbean utilizing 150 locations in 28 states, the Carribean, and Latin America.



We currently have an exciting opportunity within the Southeast Region for a Customer Technical Support Manager. This position is located in Raleigh, NC

Company Website: http://www.carrierenterprise.com

Job Responsibilities

As a Customer Technical Support Manager, the selected candidate will deliver post-sales technical support and training of HVAC products to customers and dealers of existing products or supplemental sales. In addition, this person will provide technical training on products as needed and handle high call volume of customer calls in a call center environment. Some overnight travel in assigned territory will be required.



Requirements

*

Generate strong partnership relationships with sales
*

Ability to manage multiple priorities
*

Build strong relationships with internal and external stakeholders
*

Exceptional communication skills
*

Proficiency with Microsoft Office applications
*

Solid understanding of HVAC industry from sales, installation and service views.
*

Proficient in Conflict resolution
*

Ability to perform technical training to large audiences.
*

Professional Personality
*

Bilingual (English/Spanish) a plus.

Education
*

AA/AS degree or Technical School Training w/ 5-10+ years experience required
*

BA / BS degree with 2 - 5+ years experience, preferred but not required

Carrier Enterprise is an Equal Opportunity Employer.

-------------------------

Keywords: Carrier Enterprise LLC, Raleigh , Customer Technical Support Manager, Executive , Raleigh, North Carolina

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