RaleighRecruiter
the smart solution for Raleigh jobs

Virtual Customer Service Manager-French Bilingual

Company: Mommy Jobs Online
Location: Raleigh
Posted on: February 15, 2019

Job Description:

Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team! Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results. Job Duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary. Works closely with Human Resources and Senior Leadership to address and resolve employee issues Effectively interviews and recommends candidates for hire Analyzes trends based on historical data to close performance gaps Reviews time off requests as appropriate to match staffing level requirements Conducts quality assurance (call monitoring) reviews Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Provides back-up support by taking calls during staffing shortages, high volume activity or as needed Performs other job-related duties as assigned by the Company and/or director or manager Qualifications: 3+ years leadership experience 1+ years leading a virtual team College degree preferred or equivalent job related experience Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment Flexible schedule Essential Job Functions: Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer Ability to use a computer keyboard and computer screen Ability to maintain the required internet speed. Ability to use a telephone headset and telephone system Ability to handle stressful customer interactions via telephone and email Ability to perform all above-mentioned duties with or without accommodation Pay: $18.00 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLROXANNA when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Raleigh , Virtual Customer Service Manager-French Bilingual, Executive , Raleigh, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Outside Sales/Route Sales Manager - Full Training
Description: Outside Sales/Route Sales Manager - Full Training Build a Great Career and a Great Life. Sales job title: Outside Sales/Route Sales Manager - Full Training Feel the freedom independence of managing (more...)
Company: Mac Tools
Location: Rocky Mount
Posted on: 02/18/2019

Physician: Psychiatry Medical Director Position in North Carolina - JO
Description: A hospital in North Carolina needs additional psychiatry support. The community has growing demand, so the facility is reviewing new candidates to work as the inpatient psychiatry medical director. The (more...)
Company: CompHealth
Location: Raleigh
Posted on: 02/18/2019

VP Corporate Controller
Description: The Vice President Corporate Controller is a key leadership position within Finance and COMPANY, a dynamic and global biopharmaceutical services company. S/he will be leading a critical finance function (more...)
Company: Biotech, Durham, NC
Location: Durham
Posted on: 02/18/2019


Project Manager Intern- Procurement
Description: Summary:The ideal candidate will effectively and accurately project manage multiple projects as identified by the manager from start to completion with well-documented and organized project management (more...)
Company: Thermo Fisher Scientific
Location: Durham
Posted on: 02/18/2019

VP of Operations FP&A
Description: Ranked as the 1 North American logistics company according to Transport Topics, Company is among the most admired companies in the world according to Fortune Magazine. And we rsquo re still growing. (more...)
Company: Logistics & Supply Chain, High Point, NC
Location: High Point
Posted on: 02/18/2019

PLANT MANAGER - MINING AND MINERALS PROCESSING - MIDWEST LOCATION
Description: SUMMARY Manage the onsite construction of a sand processing facility including ground up construction of a dry plant, 2 trans-load sites and modifications to an existing wet plant facility. Plant Manager (more...)
Company: Resource Erectors
Location: Raleigh
Posted on: 02/18/2019

Delivery Manager Software Engineering - Raleigh, NC
Description: Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving (more...)
Company: UnitedHealth Group
Location: Raleigh
Posted on: 02/18/2019

Current College Students - In-Store Management Executive Internship (Nebraska)
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Raleigh
Posted on: 02/18/2019

HVAC Commercial Field Supervisor - Project Manager
Description: Carolina Commercial Systems is a progressive, forward-thinking, full-service Mechanical Contractor searching for an experienced HVAC Field Supervisor/Project Manager to join our Commercial New Construction (more...)
Company: Carolina Commercial Systems
Location: Raleigh
Posted on: 02/18/2019

92Y Unit Supply Specialist - Warehouse Manager
Description: As a Unit Supply Specialist for the Army National Guard, you will ensure that your Unit and fellow Soldiers are well supplied and equipped for any mission. In this role, your keen eye and management ability (more...)
Company: Army National Guard
Location: High Point
Posted on: 02/18/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Raleigh RSS job feeds