Client Licensing Manager
Company: Center for Creative Leadership
Location: Greensboro
Posted on: May 4, 2024
Job Description:
DescriptionWho We Are
The Center for Creative Leadership (CCL) is a top-ranked global
provider of leadership development, training, and solutions
servicing a global customer base. From team-builders and problem
solvers to creative thinkers and transformational visionaries, our
people are the drivers behind our business. At CCL, you'll have an
opportunity to contribute to our mission of building better leaders
and a better world. You will feel challenged and inspired while
collaborating with a global team of thought leaders, practitioners,
researchers, and partners. We share a collective passion for
contributing to our clients' success, helping our teammates and
colleagues grow and making a real difference in the lives of people
around the globe.
General Summary
The Client License Manager (CLM) supports the Global Markets
Americas strategy by onboarding license clients, winning renewals,
maintaining, and expanding relationships with assigned license
clients. Assigned to license clients based on geography, market or
portfolio strategy, the Client License Manager is responsible for
achieving revenue and renewal objectives.
The Client License Manager represents the entire range of client
purchased licensed products and services as well as all other CCL
products and services. This role works in collaboration with our
operations, client solutions, finance, and sales teams as well as
across other CCL business functions. This role reports to the
Manager, Client Licensing for Global Markets Americas.
Principal Duties and Responsibilities
- Effectively articulates CCL's mission and value proposition
with clients and prospects upon request.
- Establishes productive professional relationships with key
personnel in client prospects and assigned client accounts.
Accountability and responsibility for client retention and
satisfaction through establishing and maintaining service and sales
excellence; contributing to the achievement of agreed client goals
and managing expectations; building and nurturing a relationship
built on transparency, respect, and trust.
- Proactively researches clients, partners as required in the
acquisition of new license clients, manages the onboarding within
the parameters of our license client implementation/onboarding
process and legal agreements.
- As necessary, coordinates the involvement of other CCL
resources, to meet license client performance and adoption
objectives or capability development.
- Meets assigned target revenue volume and strategic objectives
in assigned license client accounts.
- Manages the contracting process for labor dollar utilization
and new work with assigned clients.
- Proactively leads a joint client onboarding and planning
process that develops mutual performance objectives, and critical
milestones associated with insuring content adoption and a
productive client partner relationship.
- Proactively assesses, clarifies, and validates client needs on
an ongoing basis.
- Proactively identifies new revenue opportunities within license
client accounts and works with the assigned - Sales team members to
convert those opportunities to wins for CCL.
- Fosters excellent internal and external communication with all
regarding their assigned accounts.
- Through client discussions and interactions, provides market
feedback and input to Manager, Client Licensing to inform Global
Markets Americas license client product and marketing
strategy.
- Ensures license client compliance with client
agreements.
- Drives adoption of CCL solutions and products among assigned
license clients.
- Responsible for developing, managing, updating, and
communicating a client opportunity pipeline.
- Leverages Client Relationship Management systems to capture
critical client and pipeline information.
- Manages margin through utilizing established standard pricing
for all products and solutions design and delivery.
- Conducts Quarterly Business Reviews with each license client,
managing the objectives, the discussion and execution of all action
items.
- Participates as part of the Americas Sales group, sharing best
practices, learning about new CCL products and offerings and how
best to integrate with clients, and supporting team and enterprise
goals.
Education
- Graduate business degree (or progress towards) or bachelor's
degree and commensurate experience required.
Experience/Work Background
- 2-4 years proven customer management and/or sales experience
preferred.
- Demonstrated ability in successfully manage clients throughout
the buying cycle through implementation and adoption.
Specific Knowledge, Skills and Abilities Required
- Effective interpersonal skills and the ability and desire to
work with and credibly present to diverse levels of a prospect's
personnel, including senior executives in both formal, informal and
virtual settings.
- Demonstrated ability to advance large-scale partner
opportunities, resulting in revenue generation.
- Demonstrated account team leadership ability (through
successful supervisory experience, or accountability for generating
positive results through others).
- Flexible, adaptable with clients, colleagues and organization
needs.
- Ability to work both independently and as part of a
team.
- Exemplary oral and written communication skills.
- Proven organizational and planning skills.
- Strong skills in Microsoft suite applications (Word, Excel,
PowerPoint, MS Teams)
- Skilled in CRM data management.
- Up to 10% travel required.
Pay and Benefits
- The hiring range for this role is $73,000 to $90,000 annual.
Offer will be commensurate with relevant qualifications and
professional experience.
- This position offers a flexible hybrid work arrangement and
requires candidates to be based within a commutable distance to one
of our three US campuses located in Greensboro, North Carolina; San
Diego, California; or Colorado Springs, Colorado.
- Position is incentive plan eligible.
- 403(b) Savings Plan with employer contribution
- Medical insurance
- Telemedicine
- Dental insurance
- Vision insurance
- Health savings and flexible spending accounts
- Paid time off and paid holidays
- Employer-paid short-term and long-term disability
- Employer-paid life insurance
- Employee and family assistance program
- Various voluntary options for additional plans or coverage
levels
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Center for Creative Leadership, Raleigh , Client Licensing Manager, Executive , Greensboro, North Carolina
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