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Resident Services Director

Company: The Bruson Group, Inc.
Location: Knightdale
Posted on: February 9, 2024

Job Description:

Location: Raleigh, NC - Aides in caring out policies and procedures for the general operation of the company and its related activities and Assist in supervising and hiring of staff.




- Collaborates with other departments (for example, Human Resources, Safety Officer, Qualified Professional, and so on) to direct issues to appropriate existing channels; Responds to alleged violations of rules, regulations, policies, procedures, and Code of Conduct/Ethics by evaluating or recommending the initiation of investigative procedures.




- Acts an independent review and evaluation body to ensure that issues and concerns within the organization are being appropriately evaluated, investigated, and resolved; monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all activities and to identify trends.




- Completes tasks with attention to detail, meets established deadlines, and functions with minimal direct supervision. Completes correspondence, reports, memos, and special projects with precision and in a timely manner, as directed by the Director.




- Displays functional interpersonal skills with employees and consumers by communicating in a clear and direct manner when relaying information and managing administrative tasks, and by assisting in resolving misunderstandings and/or conflicts occurring within the organization.




- Consistently utilizes advanced skills in word processing and spreadsheets to perform mail merges, monitor applicant tracking, and update required employee databases (if applicable).




- Maintains employee databases and appropriate documentation for all organizational training requirements.




- Identifies potential areas of noncompliance vulnerability and risk, develops and implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.




- Institutes and maintains an effective communication program for the organization, including promoting: (a) sound work ethics and morale values (b) heightened awareness of Code of Conduct/Ethics and (c) understanding of new and existing compliance issues and related policies and procedures.




- Works with the Human Resources Coordinator and others as appropriate to develop an effective training program, including appropriate introductory training for new employees and ongoing training for all employees and managers.




- Monitors the performance of the company and related activities on a continuing basis, taking appropriate steps to improve its effectiveness.




- Serves as the administrative manager for the organization through distribution, receipt, storage, and communication of information related to the ongoing operations of the organization.




- Manages the organization's historical information by developing and utilizing a filing and retrieval systems that is efficient and easy to manage.




- Approves /coordinates residential activities for the Directors, including preparing presentation materials for the Board of Director's meeting.




- Exercises discretion in communication and confidentiality when working with management and direct service staff within and outside The Bruson Group Inc., facilities.




- Effectively manages the Executive Director's calendar, including scheduling appointments and making travel arrangements; answering daily incoming and maki9ng needed outgoing calls




- Protects the confidentiality of sensitive information including financial data, verbal and written communications related to business strategy and proprietary information.




- Obtains and increases professional and technical knowledge and skills by attending trainings, reviewing professional publications, and establishing personal networks related to workplace competence.




- When necessary due to staff absence, supervises the reception functions and manages the coverage of the front desk; Conducts and/or coordinates new employee orientation, benefits orientation.




- Completes the initial and ongoing credential verification of all employees within the guidelines of the policy.




- Delivers reports to the Executive Director in the areas of incident reports, training requirement reports, staffing issues, MAR, Fire & disaster, Therapeutic Leave, Food Menu, Supply Needs List, employee feedback, survey reports and other reports according to organizational policy and procedure requirements.




- Aides in managing the organization's personnel recruitment process through consultation with the Executive Director for guidance and directives, managing the advertising for new employees, disseminating resumes to the appropriate personnel, and completing all steps of hiring process prior to generating an offer.




- Manages the employee termination process by distributing the final check to the employee, conducting an exit interview with each employee and making sure all consumer information is returned.




- Assembles and maintains personnel and administrative correspondence files in designated areas according to applicable alphabetic filing systems.




- Participates actively in administrative organizational tasks directly related to obtaining and maintaining national accreditation.




- Demonstrates the ability to communicate The Bruson Group Inc., administrative policies, procedures, and protocols in a manner that ensures their application within the operation of the program and services.




- Demonstrates flexibility as it relates to a change of work hours on short notice and accommodation of the Board of Director's meeting schedule.


- Performs other duties and special projects as assigned by the Executive Director.


- Complete functions of the workforce takes and others assigned


- Provide learning experiences for consumers and integrate them into the community.


- Transport consumers to and from all appointments and/or school activities. (if applicable )


- Document consumer's progress/regress on appropriate form daily.


- Conduct monthly fire drills and safety inspections.


- Attend treatment team /Client IEP meetings when necessary.


- Assist in scheduling medical appointments. (as needed)


- Attend bi-weekly staff meetings and any in house training as needed


- Counsels consumers on concerns or seeks appropriate help.


- Supervision of consumers at all times.


- Arrange self-development activities and/or education.


- Ensure that the consumer's rights are not violated.


- Hold regular Consumer Meetings to review with the consumer their rights, and responsibilities and to get feedback on group home concerns.


- Review, Audit, Chart and dispense medication according to the doctor's order.


- Ensure that adequate medication is given for consumer's visits away from facility.


- Supervise meals according to menu.


- Shop for groceries/supplies (if applicable) as needed and provide receipt of purchase.


- Monitor and redirect consumers on appropriate dress through random in-house audits


- Supervise/maintain the cleanliness of the home through daily cleaning duties.


- Plan and provide social activities for the consumers.

Keywords: The Bruson Group, Inc., Raleigh , Resident Services Director, Executive , Knightdale, North Carolina

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