Change Manager

Company: Bay State Cruise Company
Location: Raleigh
Posted on: September 19, 2023

Job Description:

We have an exciting opportunity for a Change Manager to join our team. We are looking for a candidate that can manage/supervise the IT change control processes and all incorporated standard operating procedures for the adoption of the changes necessitated in our client's IT and Engineering enterprise. This role is currently hybrid schedule with two days on site and three days remote

Key Responsibilities:

--- Review IT upcoming changes

--- Document summaries of IT changes that will be occurring for leadership

--- Coordinate gaps in information

--- Ensure the IT change is occurring in maintenance windows

--- Communication of IT change and releases

--- Work with multiple teams

--- Change/Risk Management oversight

--- Stakeholder in new business

--- Education/training

--- Change Management Policy and Process

--- Manage/track the ServiceNow Operations Prioritization List of Enhancements and Break/fix issues.

--- Weekly National Change Management Board

Required Experience/Skills:

--- Experience with ServiceNow (Current version is Tokyo)

--- Experience with:

o Completing IT change control assessments

o Identifying, analyzing and preparing risk mitigation tactics

o Integrate IT change control activities into project plan

--- Define and measure success metrics and monitor change progress

--- Experience and knowledge of IT change control principles, methodologies and tools

--- Exceptional communication skills, both written and verbal

--- Excellent active listening skills

--- Ability to clearly articulate messages to a variety of audiences

--- Ability to establish and maintain strong relationships

--- Ability to influence others and move toward a common vision or goal

--- Problem solving and root cause identification skills

--- Must be a team player and able to work collaboratively with and through others

Other Requirements:

--- Candidates must either be US Citizens or Permanent Residents

--- Candidates must have resided in the United States for the past 5 years

--- Candidates must not have traveled outside of the United States for a combined total of 6 months or greater in the past 5 years

--- This position requires successful completion of a background check, drug screen, and a credit check.

--- Candidates must be local to the job location listed below

Desired Experience/Skills:

--- Change management certification or designation desired

Education: Bachelor's degree in Science, Business or related disciplines or equivalent work experience

Benefits: Full-time employees are eligible for benefits including time-off benefits, such as vacation time and holiday pay, and insurance and other plan benefits.

Location: Raleigh, NC

About Us:

Bay State Computers, Inc. is a professional services firm and a leading provider of Information Technology (IT) services and products to the U.S. Federal Government and Industry. Bay State brings together experienced IT professionals and the latest state-of-the-art technology tools, practices, and products to support projects and task order requirements for our customers. For more information about Bay State visit our website and connect with us on LinkedIn.

Bay State Computers, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.

Keywords: Bay State Cruise Company, Raleigh , Change Manager, Executive , Raleigh, North Carolina