ServiceNow Knowledge Management/Developer

Company: RIT Solutions, Inc.
Location: Raleigh
Posted on: May 28, 2023

Job Description:

Title: ServiceNow Knowledge Management/Developer
Duration: 6+ months
Location: Raleigh, NC ONLY (oniste only for 2 days in a month)
Visa: USC & GC only
RATE: 65-70/hr
Interview: Webcam
Submittals Close Date: 04/03/2023

Looking for local candidates in Raleigh, NC ONLY. Prior state experience exp. in Dept of Transport strongly preferred.

NOTES FOR RECRUITERS:
--- Currently we are 100% remote with occasional meetings on site.
I would say to expect 1 to 2 meetings per month on site.
Depending on the leadership of NC and each agency, there is the possibility that we could be asked to return to a 100% work on site and/or work 3 days on site and 2 days remote.

Responsibilities:
--- Assist in the coordination and support of the Enterprise ServiceNow Platform solution.
--- Supports Knowledge Management which enables the sharing of information in knowledge bases.
--- The knowledge bases contain articles that provide users with information such as self-help, troubleshooting and task resolution.
--- The following processes are supported in Knowledge Management: article creation and categorization,
article review and approval, search and browse, feedback, governance and administration.
--- To support different groups within the organization, knowledge bases can be assigned to individual teams.
--- Each team will be responsible for defining the behavior and organization of their knowledge base.

ITEMS REQUIRED AT THE TIME OF SUBMITTAL:
--- Candidate must have past work experience with ServiceNow in the areas of help desk, IT service management,
asset management, network and systems management. Do you accept this requirement?

Required Skills:
--- Need to have technical writing skills related to ServiceNow - ServiceNow Knowledge Management.
--- Also, proven ServiceNow implementation experience, a background in the
IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations.
--- 7 Years - Experience in ServiceNow (knowledge base articles)
--- 7 Years - Strong documentation skills
--- 7 Years - Strong analytical and conceptual skills
--- 7 Years - Strong written and verbal communication skills
--- 7 Years - Experience in review and analysis of project requirements
--- 7 Years - Ability to effectively organize and present large amounts of content to end users
--- 7 Years - Ability to handle multiple tasks at a given time

Keywords: RIT Solutions, Inc., Raleigh , ServiceNow Knowledge Management/Developer, Executive , Raleigh, North Carolina