ServiceNow Knowledge Management/Developer
Company: RIT Solutions, Inc.
Location: Raleigh
Posted on: May 28, 2023
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Job Description:
Title: ServiceNow Knowledge Management/Developer
Duration: 6+ months
Location: Raleigh, NC ONLY (oniste only for 2 days in a month)
Visa: USC & GC only
RATE: 65-70/hr
Interview: Webcam
Submittals Close Date: 04/03/2023
Looking for local candidates in Raleigh, NC ONLY. Prior state
experience exp. in Dept of Transport strongly preferred.
NOTES FOR RECRUITERS:
--- Currently we are 100% remote with occasional meetings on
site.
I would say to expect 1 to 2 meetings per month on site.
Depending on the leadership of NC and each agency, there is the
possibility that we could be asked to return to a 100% work on site
and/or work 3 days on site and 2 days remote.
Responsibilities:
--- Assist in the coordination and support of the Enterprise
ServiceNow Platform solution.
--- Supports Knowledge Management which enables the sharing of
information in knowledge bases.
--- The knowledge bases contain articles that provide users with
information such as self-help, troubleshooting and task
resolution.
--- The following processes are supported in Knowledge Management:
article creation and categorization,
article review and approval, search and browse, feedback,
governance and administration.
--- To support different groups within the organization, knowledge
bases can be assigned to individual teams.
--- Each team will be responsible for defining the behavior and
organization of their knowledge base.
ITEMS REQUIRED AT THE TIME OF SUBMITTAL:
--- Candidate must have past work experience with ServiceNow in the
areas of help desk, IT service management,
asset management, network and systems management. Do you accept
this requirement?
Required Skills:
--- Need to have technical writing skills related to ServiceNow -
ServiceNow Knowledge Management.
--- Also, proven ServiceNow implementation experience, a background
in the
IT Infrastructure Library (ITIL) business process, and working
knowledge of IT operations.
--- 7 Years - Experience in ServiceNow (knowledge base
articles)
--- 7 Years - Strong documentation skills
--- 7 Years - Strong analytical and conceptual skills
--- 7 Years - Strong written and verbal communication skills
--- 7 Years - Experience in review and analysis of project
requirements
--- 7 Years - Ability to effectively organize and present large
amounts of content to end users
--- 7 Years - Ability to handle multiple tasks at a given time
Keywords: RIT Solutions, Inc., Raleigh , ServiceNow Knowledge Management/Developer, Executive , Raleigh, North Carolina
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